Senior SAP CX & NICE CXone Solutions Architect

eTeam

Columbus (OH)

On-site

USD 120,000 - 180,000

Full time

3 days ago

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Job summary

eTeam is seeking a Senior Solution Architect to lead the SAP Service Cloud (C4C) and NICE CXone transformation for a Columbus-based program. You will own end-to-end integration architecture across CIS legacy systems, SAP C4C, and CX platforms, ensuring alignment with enterprise standards and regulatory requirements.

You will chair Architecture Review Boards, assess vendor solution designs, and drive architecture governance while collaborating with multi-vendor teams to mitigate technical risk

Qualifications

Deep hands-on experience with SAP Service Cloud (C4C).
Experience with NICE CXone CCaaS and omni-channel routing.
Integration across SAP C4C, SAP ERP/S4HANA, and legacy CIS systems.
Knowledge of SAP BTP and middleware-based integrations.
Experience with CCaaS APIs, CTI, and CX platform integration.
Familiarity with EDL platforms and energy/utility data standards.

Responsibilities

Own and govern end-to-end SAP Service Cloud and NICE CXone transformation architecture.
Define data flows and integration patterns across CIS, SAP C4C, and CX platforms.
Establish and chair Architecture Review Boards and Design Authority functions.
Ensure architecture governance and risk management across delivery towers.

Skills

SAP C4C

NICE CXone

Omnichannel routing

IVR/IVA design

WFM

API integration

Enterprise integration

Tools

SAP BTP

MuleSoft

Dell Boomi

SAP BTP Integration Suite

Job description

You will chair Architecture Review Boards, assess vendor solution designs, and drive architecture governance while collaborating with multi-vendor teams to mitigate technical risk

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