Senior SAP CRM Functional Analyst – Level 3

Cintas Corporation; Mason (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Cintas Corporation is seeking an SAP Functional Analyst-Level 3 to support the CRM area. The role focuses on gathering requirements, designing solutions, and guiding stakeholders through complex SAP CRM configurations in a dynamic enterprise environment.

You will collaborate with business teams, ensure alignment with IT strategy, and lead testing, integration, and documentation efforts across SAP and non-SAP modules such as ECC, EM, MDG, Hybris, and Microsoft Dynamics 365.

Qualifications

• 5+ years of experience in SAP CRM gathering requirements and configuring CRM Service
• 3+ years in SAP CRM Middleware, Contracts, Service Orders
• 1 full lifecycle SAP CRM implementation
• Experience with CRM ECC integration for Product, Customer & Contact, Pricing, Transactions
• ABAP knowledge and debugging skills
• Ability to communicate technical and business issues to managers

Responsibilities

• Lead requirements gathering and solution design for CRM projects.
• Analyze processes and recommend enhancements considering risks, costs, and benefits.
• Ensure configurations align with IT strategy and business goals.
• Develop complex configuration solutions and maintain documentation.
• Set testing strategies and oversee end-to-end integration testing.
• Support projects/releases and troubleshoot complex incidents.
• Maintain CRM configuration knowledge and stay updated on best practices.
• Gained hands-on experience with CRM on HANA; support SAP and non-SAP modules including ECC, EM, MDG, Hybris, and Dynamics.
• Work with data integration to Data Lake and SAC; contribute to S/4HANA roadmap.

Skills

Requirements gathering

Stakeholder communication

Problem solving

Education

High school diploma/GED required

Bachelor’s degree preferred

Tools

SAP CRM

ECC

MDG

Hybris

Microsoft Dynamics 365

S/4HANA

Job description

Cintas Corporation is seeking an SAP Functional Analyst-Level 3 to support the CRM area. The role focuses on gathering requirements, designing solutions, and guiding stakeholders through complex SAP CRM configurations in a dynamic enterprise environment.

You will collaborate with business teams, ensure alignment with IT strategy, and lead testing, integration, and documentation efforts across SAP and non-SAP modules such as ECC, EM, MDG, Hybris, and Microsoft Dynamics 365.