SAP Functional Analyst-Level 3-CRM

Cintas Corporation; Mason (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Cintas Corporation is seeking an SAP Functional Analyst-Level 3 to support the CRM area. The role focuses on gathering requirements, designing solutions, and guiding stakeholders through complex SAP CRM configurations in a dynamic enterprise environment.

You will collaborate with business teams, ensure alignment with IT strategy, and lead testing, integration, and documentation efforts across SAP and non-SAP modules such as ECC, EM, MDG, Hybris, and Microsoft Dynamics 365.

Qualifications

• 5+ years of experience in SAP CRM gathering requirements and configuring CRM Service
• 3+ years in SAP CRM Middleware, Contracts, Service Orders
• 1 full lifecycle SAP CRM implementation
• Experience with CRM ECC integration for Product, Customer & Contact, Pricing, Transactions
• ABAP knowledge and debugging skills
• Ability to communicate technical and business issues to managers

Responsibilities

• Lead requirements gathering and solution design for CRM projects.
• Analyze processes and recommend enhancements considering risks, costs, and benefits.
• Ensure configurations align with IT strategy and business goals.
• Develop complex configuration solutions and maintain documentation.
• Set testing strategies and oversee end-to-end integration testing.
• Support projects/releases and troubleshoot complex incidents.
• Maintain CRM configuration knowledge and stay updated on best practices.
• Gained hands-on experience with CRM on HANA; support SAP and non-SAP modules including ECC, EM, MDG, Hybris, and Dynamics.
• Work with data integration to Data Lake and SAC; contribute to S/4HANA roadmap.

Skills

Requirements gathering

Stakeholder communication

Problem solving

Education

High school diploma/GED required

Bachelor’s degree preferred

Tools

SAP CRM

ECC

MDG

Hybris

Microsoft Dynamics 365

S/4HANA

Job description

Requisition Number: 239820

Job Description

Cintas is currently looking for an SAP Functional Analyst-Level 3 to support the CRM area.

Key Responsibilities:

• Lead and participate in gathering requirements, designing solutions, and providing expert guidance to stakeholders.

• Collaborate with business teams to analyze current processes and recommend enhancements, including evaluating system options, risks, costs, and benefits.

• Ensure system configurations and implementations align with the overall IT strategy and business objectives.

• Identify, recommend, and execute complex configuration solutions, including full lifecycle configuration and maintaining up-to-date documentation.

• Set testing strategies for modules and oversee end-to-end integration testing to ensure system quality and performance.

• Participate in the delivery of projects and releases, as well as troubleshoot and resolve complex system incidents.

• Maintain advanced functional knowledge of CRM configurations by staying current on industry trends, future enhancements, and best practices.

• Gain hands-on experience with CRM systems running on HANA, participate in new projects, and provide ongoing support for integrated solutions across SAP and non-SAP modules such as ECC, EM, MDG, Hybris, and Microsoft Dynamics 365.

• Work with advanced data integration including CRM connections to Data Lake and SAP Analytics Cloud (SAC), and contribute to S/4HANA implementation and support initiatives on the team's roadmap.

Skills/Qualifications

Required:

• High school diploma/GED required; Bachelor’s degree, preferred
• Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service
• Minimum 3 years of experience in Ibase, SAP CRM Contracts, Service Orders, SAP CRM Middleware
• Minimum 1 full lifecycle implementation in SAP CRM
• Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
• Experience with CRM - ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data
• Experience with understanding of ABAP code and debugging skills
• Experience communicating technical and business issues/solutions to all levels of management

Preferred:

• Experience with S/4HANA and SAP FSM, preferred
• Experience in SolMan - ChaRM, preferred
• Experience in complex SAP environments, supporting multiple SAP components, preferred
• Experience working on customer FIORI and customer Mobile applications, preferred

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Information Technology

Organization: Operations

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift