Senior Salesforce System Engineer

Jobtailor

Massachusetts

On-site

USD 140,000 - 190,000

Full time

10 days ago

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Job summary

Jobtailor, based in Massachusetts, seeks a Senior Salesforce System Engineer to lead architecture and delivery for CRM platforms, emphasizing Health Cloud and Sales Cloud. You will own system design, security standards, and hands-on implementation in regulated environments while guiding engineers and ensuring scalable, compliant solutions.

You will collaborate with Commercial, Clinical Ops, Customer Support, Data/Integration, and IT Security to translate business needs into robust Salesforce

Qualifications

Bachelor’s degree or equivalent combination of education and experience in a technical discipline.
6+ years of experience as a Senior Salesforce System Engineer or Technical Consultant.
3+ years working with Salesforce Health Cloud and/or Sales Cloud in regulated environments.
3+ years of hands-on experience with MuleSoft or a comparable iPaaS platform.
Deep understanding of Salesforce declarative tools including Flows, Permissions, Object Model, Profiles, and Sharing Settings.
Experience integrating Salesforce with external platforms via REST/SOAP APIs, middleware, or file loads.
Knowledge of Apex, SOQL, Lightning Web Components, and deployment tools (e.g., Change Sets, VS Code, DevOps Center, CI/CD).
Familiarity with Salesforce Connect, External Objects, data sync strategies, and error handling.
Experience designing data models for B2B and B2C use cases.
Strong working knowledge of HIPAA and data privacy standards.
Proven track record managing cross-functional projects and workshops.
Comfortable with Agile, Jira or Aha! for backlog/roadmap management.
Active Salesforce certifications preferred.
Experience in med-tech or FDA-regulated domains preferred.

Responsibilities

Serve as technical lead and solution architect for CRM platforms.
Own Salesforce system design, configuration standards, and technical implementation across Health Cloud, Sales Cloud, and related solutions.
Translate business requirements into scalable, secure Salesforce solutions.
Collaborate with multiple teams including IT Security and Compliance.
Design data models and sharing architecture enforcing HIPAA minimum-necessary access.
Produce technical designs and evaluate declarative-versus-code trade-offs.
Design and implement Agentforce and AI-enabled Salesforce capabilities.
Build advanced Flows, Apex, asynchronous processing, and Lightning Web Components.
Review Apex and LWC work from internal engineers and external partners.
Build and maintain Salesforce integrations with Veeva, Snowflake, and AWS using MuleSoft.
Design integration error handling, retry/replay behavior, and reconciliation.
Investigate and resolve cross-system data discrepancies.
Size and sequence work with the Salesforce Product Manager.
Deliver enhancements through sandbox, deployment automation, release docs, and change control.
Operate within GitLab DevOps pipelines with GxP change-control evidence.
Improve pipeline and release tooling, including automated testing and static analysis.
Assess and remediate Salesforce seasonal-release impacts.
Ensure adherence to HIPAA, FDA security and data-retention requirements.
Partner with IT Security and Compliance on encryption, access controls, and audit logging.
Lead Salesforce security reviews.
Maintain technical documentation for data models, integrations, and configuration.
Own platform health, scalability, technical debt, and continuous improvement.
Serve as Tier 3 escalation point.
Provide technical guidance to admins and engineers and onboard new team members.

Skills

Salesforce Architecture

Sales Cloud

Health Cloud

Apex & LWC

MuleSoft Integration

REST/SOAP APIs

Data Modeling

HIPAA Compliance

DevOps / GitLab

CI/CD Tools

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical discipline

Tools

Salesforce Health Cloud

Sales Cloud

MuleSoft

VS Code

GitLab

Jira

Aha!

CI/CD Pipelines

DevOps Center / Salesforce DX

Job description

Serve as technical lead and solution architect for CRM platforms
Own Salesforce system design, configuration standards, and technical implementation across Health Cloud, Sales Cloud, and related solutions
Translate business requirements into scalable, secure, and future-ready Salesforce solutions
Collaborate with Commercial, Clinical Ops, Customer Support, Data/Integration, and IT Security teams
Design data models and sharing architecture enforcing HIPAA minimum-necessary access
Produce technical designs and evaluate declarative-versus-code trade-offs
Design and implement Agentforce and AI-enabled Salesforce capabilities
Build advanced Flows, Apex, asynchronous processing, and Lightning Web Components
Review Apex and LWC work from internal engineers and external partners
Build and maintain Salesforce integrations with Veeva, Snowflake, and AWS services using MuleSoft
Design integration error handling, retry/replay behavior, and reconciliation
Investigate and resolve cross-system data discrepancies
Size and sequence work with the Salesforce Product Manager
Deliver enhancements through sandbox, deployment automation, release documentation, and change control processes
Operate within GitLab source-driven DevOps and CI/CD pipelines, producing GxP change-control evidence
Improve pipeline and release tooling, including automated testing and static analysis
Assess and remediate Salesforce seasonal-release impacts
Ensure adherence to HIPAA, FDA, security, and data-retention requirements
Partner with IT Security and Compliance on encryption, access controls, and audit logging
Lead Salesforce security reviews
Maintain technical documentation for data models, integrations, and configuration
Own platform health, scalability, technical debt, and continuous improvement
Serve as Tier 3 escalation point
Provide technical guidance to administrators and less experienced engineers and onboard new team members

Requirements

Bachelor’s degree (4-year) in Computer Science, Engineering, Information Systems, or related technical discipline preferred, or equivalent combination of education and experience
6+ years of experience as a Senior Salesforce System Engineer or Technical Consultant
3+ years working directly with Salesforce Health Cloud and/or Sales Cloud in regulated environments
3+ years of hands‑on experience with MuleSoft or a comparable iPaaS platform
Deep understanding of Salesforce declarative tools, including Flows, Permissions, Object Model, Profiles, and Sharing Settings
Experience integrating Salesforce with external platforms using REST/SOAP APIs, middleware, or file‑based data loads
Knowledge of Apex, SOQL, Lightning Web Components (LWC), and deployment tools such as Change Sets, VS Code, DevOps Center, or CI/CD pipelines
Familiarity with Salesforce Connect, External Objects, data sync strategies, and error handling
Experience designing and optimizing data models for B2B and B2C use cases
Strong working knowledge of HIPAA and data privacy standards
Proven track record managing cross-functional projects and facilitating workshops or requirement sessions
Comfortable working in Agile environments and using Jira or Aha! for backlog and roadmap management
Active Salesforce certifications are strongly preferred
Experience supporting technology in med‑tech, healthcare, or other FDA-regulated domains preferred

Core Competencies

Demonstrates expertise in Salesforce system design and implementation, particularly within Health Cloud and Sales Cloud, while ensuring compliance with HIPAA and FDA regulations. Proficient in integrating Salesforce with external platforms and optimizing data models for diverse use cases.

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