Senior Salesforce Support & Platform Lead

Infillion; Northern, New York (KY, NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% company-paid health, dental, and视

401k plan with company match

Unlimited paid vacation time

Cell phone reimbursement

12 weeks fully paid parental leave

Job summary

Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce Support team and oversee the delivery, maintenance, and continuous improvement of Salesforce solutions across the organization. This senior role combines people management with deep Salesforce expertise and business partnership.

You will manage internal staff and external vendors, collaborate with Sales and leadership, and ensure solutions meet evolving business needs with a focus on best practices and

Qualifications

• Bachelor's degree in a technical, business, or related discipline, or 7+ years of Salesforce experience.
• 5+ years of experience leading complex projects with multiple stakeholders.
• Experience working in Agile project environments.
• Strong experience with Salesforce Sales Cloud, Marketing Cloud, and CPQ.
• Required Salesforce Superbadges: Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and CPQ Billing Specialist.
• Salesforce Administrator Certification (ADM-201/ADM-211) preferred but not required.

Responsibilities

• Lead and develop the Salesforce Support team, including employees and external vendors.
• Set priorities, manage performance, and provide coaching and career development.
• Foster a collaborative, accountable, and high-performing team environment.
• Ensure solutions follow Infillion, Catalina, and Salesforce best practices.
• Lead the planning and delivery of Salesforce projects and enhancements.
• Manage project timelines, priorities, risks, resources, and stakeholder communication.
• Oversee testing, releases, documentation, training, and user adoption.
• Provide escalation management and support for Salesforce-related issues.
• Manage multiple projects while maintaining quality and delivery standards.
• Partner with Sales leaders and business stakeholders to understand requirements and translate them into scalable Salesforce solutions.
• Act as a strategic advisor on Salesforce capabilities, automation, process improvement, and best practices.
• Identify opportunities to improve business processes and organizational effectiveness through Salesforce.
• Support solution discovery, requirements gathering, design, UAT, and implementation.
• Maintain strong knowledge of Salesforce capabilities, releases, and best practices.
• Provide technical and functional guidance to the Salesforce team.
• Stay current with Salesforce innovation, certifications, Superbadges, and emerging capabilities.
• Maintain a strong relationship with Salesforce and identify opportunities to leverage new functionality.

Skills

Leadership

Project management

Communication

Analytical

Agile

Stakeholder mgmt

Vendor management

Salesforce familiarity

Education

Bachelor's degree or 7+ years Salesforce

Salesforce Admin Certification (ADM-201/ADM-211)

Tools

Sales Cloud

Marketing Cloud

CPQ

Salesforce Admin tools

Job description

Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce Support team and oversee the delivery, maintenance, and continuous improvement of Salesforce solutions across the organization. This senior role combines people management with deep Salesforce expertise and business partnership.

You will manage internal staff and external vendors, collaborate with Sales and leadership, and ensure solutions meet evolving business needs with a focus on best practices and