Salesforce Support Manager New York
Infillion
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Benefits offered by this job
Job summary
Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce Support team and oversee the delivery, maintenance, and continuous improvement of Salesforce solutions across the organization. This senior role combines people management with deep Salesforce expertise and business partnership.
You will manage internal staff and external vendors, collaborate with Sales and leadership, and ensure solutions meet evolving business needs with a focus on best practices and
Qualifications
- Bachelor's degree in a technical, business, or related discipline, or 7+ years of Salesforce experience.
- 5+ years of experience leading complex projects with multiple stakeholders.
- Experience working in Agile project environments.
- Strong experience with Salesforce Sales Cloud, Marketing Cloud, and CPQ.
- Required Salesforce Superbadges: Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and CPQ Billing Specialist.
- Salesforce Administrator Certification (ADM-201/ADM-211) preferred but not required.
Responsibilities
- Lead and develop the Salesforce Support team, including employees and external vendors.
- Set priorities, manage performance, and provide coaching and career development.
- Foster a collaborative, accountable, and high-performing team environment.
- Ensure solutions follow Infillion, Catalina, and Salesforce best practices.
- Lead the planning and delivery of Salesforce projects and enhancements.
- Manage project timelines, priorities, risks, resources, and stakeholder communication.
- Oversee testing, releases, documentation, training, and user adoption.
- Provide escalation management and support for Salesforce-related issues.
- Manage multiple projects while maintaining quality and delivery standards.
- Partner with Sales leaders and business stakeholders to understand requirements and translate them into scalable Salesforce solutions.
- Act as a strategic advisor on Salesforce capabilities, automation, process improvement, and best practices.
- Identify opportunities to improve business processes and organizational effectiveness through Salesforce.
- Support solution discovery, requirements gathering, design, UAT, and implementation.
- Maintain strong knowledge of Salesforce capabilities, releases, and best practices.
- Provide technical and functional guidance to the Salesforce team.
- Stay current with Salesforce innovation, certifications, Superbadges, and emerging capabilities.
- Maintain a strong relationship with Salesforce and identify opportunities to leverage new functionality.
Skills
Education
Tools
Job description
Infillion is the first fully composable advertising platform, built to solve the complexity, waste, and opacity in the digital media ecosystem. Born from $750 million in investment and the unification of category-defining technologies including MediaMath, TrueX, Gimbal, Drawbridge, and Catalina, Infillion brings together powerful technologies to create a flexible, AI-ready advertising platform.
Headquartered in New York City, Infillion has employees across the US, Costa Rica, and Europe and powers the world's leading brands, agencies, and platforms. Learn more at www.infillion.com .
About the Job
Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce Support team and oversee the delivery, maintenance, and continuous improvement of Salesforce solutions across the organization.
This is a senior leadership role combining people management, Salesforce expertise, project delivery, and business partnership. The successful candidate will manage internal team members and external vendors, partner closely with Sales and business leadership, and ensure Salesforce solutions support evolving business needs.
The ideal candidate is a strategic, hands‑on leader who can manage multiple priorities, solve complex problems, drive process improvements, and act as a trusted advisor to business and technology stakeholders.
Responsibilities
Lead and develop the Salesforce Support team, including employees and external vendors.
Set priorities, manage performance, and provide coaching and career development.
Foster a collaborative, accountable, and high‑performing team environment.
Ensure solutions follow Infillion, Catalina, and Salesforce best practices.
Lead the planning and delivery of Salesforce projects and enhancements.
Manage project timelines, priorities, risks, resources, and stakeholder communication.
Oversee testing, releases, documentation, training, and user adoption.
Provide escalation management and support for Salesforce‑related issues.
Manage multiple projects while maintaining quality and delivery standards.
Business Partnership
Partner with Sales leaders and business stakeholders to understand requirements and translate them into scalable Salesforce solutions.
Act as a strategic advisor on Salesforce capabilities, automation, process improvement, and best practices.
Identify opportunities to improve business processes and organizational effectiveness through Salesforce.
Support solution discovery, requirements gathering, design, UAT, and implementation.
Maintain strong knowledge of Salesforce capabilities, releases, and best practices.
Provide technical and functional guidance to the Salesforce team.
Stay current with Salesforce innovation, certifications, Superbadges, and emerging capabilities.
Maintain a strong relationship with Salesforce and identify opportunities to leverage new functionality.
Requirements
Bachelor's degree in a technical, business, or related discipline, or 7+ years of relevant Salesforce experience.
5+ years of experience leading complex projects with multiple stakeholders.
Experience working in Agile project environments.
Strong experience with Salesforce Sales Cloud, Marketing Cloud, and CPQ.
Required Salesforce Superbadges: Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and CPQ Billing Specialist.
Salesforce Administrator Certification (ADM-201/ADM-211) preferred but not required.
Strong leadership, communication, organizational, analytical, and problem‑solving skills.
Ability to manage multiple priorities and work effectively with senior business and technology stakeholders.
Preferred Qualifications
Additional Salesforce certifications.
Experience managing Salesforce teams, vendors, or technology partners.
Experience with Salesforce transformation, automation, and process improvement.
Experience working with Sales organizations and senior leadership.
Experience with Salesforce reporting, dashboards, analytics, and business metrics.
Experience delivering Salesforce implementations or major enhancements.
Experience in advertising, media, AdTech, MarTech, or another technology‑led environment.
We’re building a team of motivated people who take ownership,and we would love to meet you. Here’s what you need to know
Infillion is one of the most awarded adtech companies in the media, marketing, advertising and technology industries and is now one of FastCo’s Most Innovative Companies. Infillion was built to cut through the complexity, fragmentation, and opacity of today’s digital media ecosystem. No more rigid, all‑or‑nothing systems—just flexible, high‑performance tools that brands, agencies, commerce enablers, retail media networks, and resellers can shape to fit their goals.
Infillion works with more than 1,400 of the world’s leading advertising agencies and brands.
Every day, advertisers waste billions because they’re forced into impossible technology choices. We’ve cracked the code on what the industry really needs: a composable platform that delivers enterprise‑grade agentic‑ready technology with complete advertiser control. We’re not just building better tech—we’re creating a category that will define the next decade of advertising technology.
“Infillion has been an amazing place to grow and nurture my career. When I started, I was only a couple years out of college and I had no idea what my trajectory would look like. I was not super familiar with the digital advertising space, but they took a chance on my passion and curiosity. I love working here because the vision is never stagnant. With all the changing and adaptation the company has gone through, it has given me the space to learn so much more than I imagined. Now nearly a decade later, I have acquired so many skills, insight, and relationships that make me feel fulfilled professionally!”
100% company-paid health, dental, and vision coverage for you and your dependents
401k plan with company match
Unlimited paid vacation time - because we trust you to hold yourself accountable
Cell phone remibursement
12 weeks fully paid parental leave
We create a sense of belonging for all our employees and clients and honor the vast differences that make us better.
We ask the questions that lead to unexpected game changers. We lead and don’t follow. There are no wrong answers.
We make big bets in ways that strengthen our industry leadership.
We have a palpable work ethic and shared ambitions. We operate with incredible efficiency and work hard to protect the businesses we’ve built and service.
We’re collaborative. We assume positive intent and we are fiercely protective of our colleagues, clients and the resources we’ve been given to do our jobs.
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