Senior Salesforce Support Engineer (Hybrid, Chicago)

KellyMitchell Group; Chicago (IL); Hybrid; USD 80,231,000 - 114,616,000; Full time

Benefits offered by this job

Medical Insurance

401K offered

Employee-Owned Profit Sharing (ESOP)

Job summary

KellyMitchell Group is seeking a Salesforce Support Engineer to support and administer enterprise Salesforce environments in a hybrid Chicago setting. The role requires experience with Sales Cloud, Service Cloud, Omnistudio, Apex, integrations, and ServiceNow-based processes within a complex enterprise environment.

You will serve as the primary Salesforce support engineer, managing daily operations, configurations, and data integrity, while collaborating across ITSM and data governance

Qualifications

• Bachelor's degree in CS or equivalent.
• 5+ years Salesforce Admin/Developer experience.
• Experience with Sales Cloud and Service Cloud.
• 2+ years ServiceNow ITSM experience.
• 2+ years data architecture and data migration.
• Strong Salesforce admin best practices knowledge.
• Experience with Lightning Flows, Reports/Dashboards, LWC, Apex, Batch Apex.
• Experience with Omnistudio/Omniscripts, Informatica, REST APIs, Platform Events, Streaming APIs, ETL, GitHub, Copado.
• Experience with Agile, Azure DevOps, Azure, Confluence, and ITSM processes.

Responsibilities

• Serve as the primary Salesforce support engineer for multiple Salesforce applications.
• Manage daily operations, maintenance, and administration of Salesforce environments.
• Monitor system performance and ensure platform stability and reliability.
• Utilize ServiceNow to manage incidents, requests, and support activities.
• Manage users, roles, profiles, permission sets, territory management, and security settings.
• Configure and customize Salesforce objects, fields, page layouts, sharing rules, permission sets, and Lightning Flows.
• Develop and maintain triggers, custom objects, and workflow enhancements.
• Perform minor Apex and Batch Apex code modifications.
• Troubleshoot Lightning Web Components (LWC) and platform issues.
• Develop custom reports and dashboards.
• Execute data loads, migrations, and cleanup activities.
• Support enterprise data architecture and governance initiatives.
• Ensure data quality and integrity within Salesforce environments.
• Support integrations involving REST APIs, Platform Events, Streaming APIs, Informatica, and ETL processes.
• Create and maintain technical documentation and SOPs.
• Stay current with Salesforce platform enhancements and recommend improvements.

Skills

Sales Cloud

Service Cloud

Apex

LWC

Lightning Flows

Data migration

Data architecture

Security & sharing

APIs & Platform Events

ServiceNow ITSM

GitHub

Informatica

Copado deployments

Omnistudio

Azure DevOps

Education

B.S. in Computer Science

Tools

ServiceNow

GitHub

Copado

Informatica

Omnistudio

REST APIs

Platform Events

Job description

KellyMitchell Group is seeking a Salesforce Support Engineer to support and administer enterprise Salesforce environments in a hybrid Chicago setting. The role requires experience with Sales Cloud, Service Cloud, Omnistudio, Apex, integrations, and ServiceNow-based processes within a complex enterprise environment.

You will serve as the primary Salesforce support engineer, managing daily operations, configurations, and data integrity, while collaborating across ITSM and data governance