Salesforce Production Support Analyst | Hybrid Chicago

Prairie Consulting Services; Illinois; Hybrid; USD 51,000 - 73,000; Full time

Job summary

Prairie Consulting Services in Illinois is seeking a hands-on Salesforce Production Support Analyst to provide daily production support, administration, troubleshooting, configuration, and small enhancements within a large enterprise Salesforce environment.

The role is hybrid with 3 days onsite, hourly W-2 compensation at $45.00 per hour, and involves collaborating with business and IT teams on deployments, data loads, and ongoing system improvements.

Qualifications

• 5+ years of hands-on Salesforce Administration/Development or Production Support experience.
• Strong Salesforce configuration and troubleshooting skills.
• Experience with Apex, Lightning Flows, integrations, and data management.
• Experience with ServiceNow/ITSM.
• Salesforce Sales or Service Cloud experience preferred.
• OmniStudio/OmniScripts experience is a plus.

Responsibilities

• Provide day-to-day Salesforce production support and troubleshoot user and system issues.
• Manage Salesforce configuration, security, users, roles, permissions, Flows, reports, and dashboards.
• Troubleshoot integrations, data issues, and Salesforce applications.
• Make small enhancements to Apex, Batch classes, Lightning Flows, and other Salesforce functionality.
• Manage incidents and requests through ServiceNow and work closely with business and technical teams.
• Support deployments, data loads, documentation, and ongoing system improvements.

Skills

Salesforce Administration

Production Support

Troubleshooting

Configuration

Apex

Lightning Flows

Integrations

Data management

ServiceNow

ITSM

Sales Cloud

Tools

ServiceNow

OmniStudio

Job description

Prairie Consulting Services in Illinois is seeking a hands-on Salesforce Production Support Analyst to provide daily production support, administration, troubleshooting, configuration, and small enhancements within a large enterprise Salesforce environment.

The role is hybrid with 3 days onsite, hourly W-2 compensation at $45.00 per hour, and involves collaborating with business and IT teams on deployments, data loads, and ongoing system improvements.