Senior Salesforce Service Delivery Lead

Top Prospect Group; Chicago (IL); On-site; USD 155,000 - 170,000; Full time

Job summary

A leading organization in CRM solutions is seeking an experienced Salesforce Service Delivery Manager in Chicago to oversee the delivery and support of Salesforce solutions. The ideal candidate will lead teams, ensure service-level agreements are met, and have strong Salesforce expertise along with leadership skills. This full-time role offers a competitive salary range of $155,000 - $170,000 per year.

Qualifications

• 5+ years of experience in Salesforce service delivery, support, or project management roles.
• Proven experience with Salesforce CRM (Sales Cloud, Service Cloud, etc.).
• Salesforce certifications (Administrator, Advanced Admin, Service Cloud Consultant) preferred.

Responsibilities

• Own and manage the end-to-end service delivery of Salesforce solutions.
• Oversee Salesforce support operations according to defined SLAs.
• Collaborate with business stakeholders to understand needs.
• Lead and mentor Salesforce administrators and developers.
• Manage vendor relationships related to Salesforce.

Skills

Salesforce platform knowledge

Leadership

Communication

Service management expertise

Problem-solving skills

Education

Bachelor’s degree in Information Technology, Business, or related field

Tools

Salesforce CRM

Jira

ServiceNow

Job description

A leading organization in CRM solutions is seeking an experienced Salesforce Service Delivery Manager in Chicago to oversee the delivery and support of Salesforce solutions. The ideal candidate will lead teams, ensure service-level agreements are met, and have strong Salesforce expertise along with leadership skills. This full-time role offers a competitive salary range of $155,000 - $170,000 per year.