Salesforce Service Delivery

Top Prospect Group; Chicago (IL); On-site; USD 155,000 - 170,000; Full time

Job summary

A leading organization in CRM solutions is seeking an experienced Salesforce Service Delivery Manager in Chicago to oversee the delivery and support of Salesforce solutions. The ideal candidate will lead teams, ensure service-level agreements are met, and have strong Salesforce expertise along with leadership skills. This full-time role offers a competitive salary range of $155,000 - $170,000 per year.

Qualifications

• 5+ years of experience in Salesforce service delivery, support, or project management roles.
• Proven experience with Salesforce CRM (Sales Cloud, Service Cloud, etc.).
• Salesforce certifications (Administrator, Advanced Admin, Service Cloud Consultant) preferred.

Responsibilities

• Own and manage the end-to-end service delivery of Salesforce solutions.
• Oversee Salesforce support operations according to defined SLAs.
• Collaborate with business stakeholders to understand needs.
• Lead and mentor Salesforce administrators and developers.
• Manage vendor relationships related to Salesforce.

Skills

Salesforce platform knowledge

Leadership

Communication

Service management expertise

Problem-solving skills

Education

Bachelor’s degree in Information Technology, Business, or related field

Tools

Salesforce CRM

Jira

ServiceNow

Job description

We are seeking an experienced Salesforce Service Delivery Manager to oversee the successful delivery and ongoing support of Salesforce solutions for our organization or clients. This role involves managing Salesforce project execution, ensuring service-level agreements (SLAs) are met, leading support teams, and acting as the key liaison between business stakeholders and technical teams. The ideal candidate combines strong Salesforce platform knowledge with leadership, communication, and service management expertise.

Base pay range

$155,000.00/yr - $170,000.00/yr

Responsibilities

• Own and manage the end-to-end service delivery of Salesforce solutions across multiple projects or clients.
• Oversee Salesforce support operations, including issue triage, escalation, and resolution according to defined SLAs.
• Collaborate with business stakeholders to understand needs and ensure delivery aligns with business objectives.
• Lead and mentor Salesforce administrators, developers, and support staff.
• Manage vendor relationships and third-party integrations related to Salesforce.
• Maintain and enhance documentation, service processes, and best practices.
• Monitor platform performance, perform capacity planning, and recommend improvements.
• Drive continuous service improvement initiatives and customer satisfaction.
• Support release and change management processes within Salesforce environments.
• Ensure data security, compliance, and governance policies are enforced within the platform.

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field.
• 5+ years of experience in Salesforce service delivery, support, or project management roles.
• Proven experience with Salesforce CRM (Sales Cloud, Service Cloud, etc.) in a delivery or support capacity.
• Strong understanding of Salesforce configuration, customization, and integrations.
• Excellent organizational, problem-solving, and interpersonal skills.
• Salesforce certifications (e.g., Administrator, Advanced Admin, Service Cloud Consultant) preferred.

Preferred Skills

• Experience in a Managed Services or consulting environment.
• Familiarity with Jira, ServiceNow, or similar service management tools.
• Understanding of Agile or hybrid project delivery methodologies.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology