AI-Driven Salesforce Delivery Lead (Managed Services)

The SMB Help Desk, LLC; Chicago (IL); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with 6% match

Certification support and paid学习 time

Medical, dental, vision, disability保险

Descrizione del lavoro

The SMB Help Desk, LLC in Chicago is seeking a senior Salesforce leader to run a Managed Services pod for long-term clients. You will own workflows, team growth, and client satisfaction while staying hands-on in Salesforce work.

You will guide scope, estimates, and larger designs with architects and Account Directors, and drive adoption of Salesforce releases. This role blends management with practical delivery.

Competenze

• 5+ years working in Salesforce, including 2+ years leading a team or a portfolio of client accounts.
• Experience at a Salesforce partner, consultancy, or managed services provider.
• Hands-on Flow and declarative configuration.
• Experience scoping and estimating client work.
• People management experience: 1:1s, coaching, and holding a team to its targets.
• Bachelor’s degree in computer science, MIS, business, or a related field.
• Based in the Chicago area and able to work from our office.

Mansioni

• Own your pod’s request queue: take requests in, set priorities, and keep work moving so nothing sits.
• Learn each client’s business and Salesforce org well enough to spot what they should do next.
• Scope, estimate, and present new work, with our architects on bigger designs and our Account Directors on the relationship.
• Take each Salesforce release to your clients: what changes for them and what they should start using.
• Lead your team through 1:1s, coaching, PTO, and growth.
• Watch retainer and hourly budgets, review invoices, and keep the money clean.
• Run your pod to its margin and utilization targets.

Conoscenze

Salesforce

Team leadership

Client management

Project scoping

Formazione

Bachelor's degree

Strumenti

Salesforce Flow

Descrizione del lavoro

The SMB Help Desk, LLC in Chicago is seeking a senior Salesforce leader to run a Managed Services pod for long-term clients. You will own workflows, team growth, and client satisfaction while staying hands-on in Salesforce work.

You will guide scope, estimates, and larger designs with architects and Account Directors, and drive adoption of Salesforce releases. This role blends management with practical delivery.