Senior Salesforce Services Leader: Strategy & Delivery

CDW group; United States; Remote; USD 140,000 - 185,000; Full time

Benefits offered by this job

Annual bonus

Job summary

CDW is seeking a Senior Manager - Salesforce Professional Services to lead strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, aligning Sales, Solution Architects, and Services teams while ensuring operational excellence and outcome achievement.

The position requires 10+ years delivering large-scale Salesforce solutions, including 3 years in management, and a track record of building executive

Qualifications

• Bachelor's degree required with 10+ years delivering enterprise Salesforce solutions including planning, development, implementation and support, with 3 years in a managerial role.
• Experience leading cross-functional teams and driving strategic initiatives in a services context.
• Salesforce certifications are a plus and vendor partnership experience is valued.

Responsibilities

• Lead the Salesforce Professional Services practice to achieve financial, operational, customer satisfaction, and coworker development goals.
• Drive revenue, profitability, pipeline growth, forecasting, utilization, and strategic planning with cross-functional teams.
• Build executive relationships with customers, Salesforce, and partners as trusted advisor across meetings and reviews.
• Establish operating rhythms for business reviews, workforce planning, forecasting, capacity management, and performance tracking.
• Coach and develop managers, architects, consultants, engineers, and project leaders through certification and career programs.
• Strengthen relationships with Salesforce and partners to align resources and growth objectives with a culture of accountability and collaboration.
• Provide executive oversight of consulting, implementation, integration, and managed services engagements with governance and clear communication.
• Own customer satisfaction and business outcomes across enterprise engagements and lead resolution of complex issues.
• Define and evolve the Salesforce services portfolio with new offerings and reusable accelerators.
• Expand adoption of Salesforce technologies and drive long-term growth and service innovation.

Skills

Salesforce

Executive leadership

Strategic planning

Forecasting

Cross-functional leadership

Vendor management

Client relationship building

Business development

Solutions leadership

Communication skills

Education

Bachelor's degree

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Data Cloud

Salesforce Industry Clouds

Salesforce Managed Services

Job description

CDW is seeking a Senior Manager - Salesforce Professional Services to lead strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, aligning Sales, Solution Architects, and Services teams while ensuring operational excellence and outcome achievement.

The position requires 10+ years delivering large-scale Salesforce solutions, including 3 years in management, and a track record of building executive