Senior Salesforce Service Cloud Project Manager

Optomi; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Optomi, in partnership with a leading entertainment company, seeks an experienced Project Manager to join in Orlando, FL. Drive a large Salesforce Service Cloud/case management initiative affecting thousands of call center agents, from discovery through implementation.

You will work with Salesforce Professional Services, product, business, architecture, and engineering teams to bring structure to a complex program and ensure successful delivery.

Qualifications

• 5+ years of Project Management experience on large technology initiatives.
• Hands-on Salesforce implementations, ideally Service Cloud or case management.
• Strong skills in project plans, schedules, risks and stakeholder management.
• Experience working with cross-functional teams including product, architecture, engineering.

Responsibilities

• Lead delivery of the Salesforce Service Cloud/case management initiative from discovery through implementation.
• Partner with Product Owner and Salesforce Professional Services to set priorities.
• Develop and maintain project plans, timelines, risks, dependencies, and resource plans.
• Coordinate across technical and business teams to drive decisions and delivery.
• Provide clear status updates and executive reporting.
• Support forecasting, financial tracking, and other PM activities.

Skills

Project management

Salesforce

Jira

Smartsheet

Stakeholder management

Communication

Agile / Waterfall

Tools

Jira

Smartsheet

Salesforce

Job description

Optomi, in partnership with a leading entertainment company, seeks an experienced Project Manager to join in Orlando, FL. Drive a large Salesforce Service Cloud/case management initiative affecting thousands of call center agents, from discovery through implementation.

You will work with Salesforce Professional Services, product, business, architecture, and engineering teams to bring structure to a complex program and ensure successful delivery.