Senior SFDC & CRM Systems Analyst – Sales Cloud Focus

International Business Machines Corporation; Boston (MA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

IBM Finance & Operations is seeking a Sr Business System Analyst to join a dynamic team focused on Salesforce Sales Cloud and Salesforce Marketing Cloud. You will collaborate with Product Owner, Salesforce engineers, architects, and testing/support teams to deliver high-quality Salesforce solutions aligned with the org vision.

The role requires 5+ years of SFDC experience, Agile delivery, and strong requirements gathering, with familiarity in CI/CD tools such as Git, VS Code, and SonarQube.

Qualifications

• 5+ years of SFDC experience

Responsibilities

• Work closely with global and regional stakeholders, development teams, and architects to solve business problems
• Writing user stories, acceptance criteria as per business needs
• Driving team refinement sessions and implement solutions using Salesforce configuration
• Analyze business requirements perform gap analysis and root cause analysis
• Work with cross-functional teams to identify dependencies
• Ensure compliance with SOX, business controls, and IT general controls
• Identify system gaps and propose, design, and build solutions

Skills

SFDC experience

Agile experience

CRM software

Requirements gathering

Analytical thinking

Education

Bachelor's Degree

Tools

Git

VS Code

SonarQube

Job description

IBM Finance & Operations is seeking a Sr Business System Analyst to join a dynamic team focused on Salesforce Sales Cloud and Salesforce Marketing Cloud. You will collaborate with Product Owner, Salesforce engineers, architects, and testing/support teams to deliver high-quality Salesforce solutions aligned with the org vision.

The role requires 5+ years of SFDC experience, Agile delivery, and strong requirements gathering, with familiarity in CI/CD tools such as Git, VS Code, and SonarQube.