Senior Salesforce & PSA Platform Architect (AI‑Driven)

Sky Mavis; City of Binghamton (NY); On-site; USD 88,000 - 118,000; Full time

Benefits offered by this job

Generous time off policy

Opportunity to work on cutting edge of

Pharmacy automation?

Job summary

Sky Mavis is seeking a Senior Applications Administrator to own Salesforce CRM and Kantata SX PSA, driving optimization, governance, and scalable design. You will translate executive goals into durable, compliant solutions and lead end‑to‑end development with offshore teams.

The role emphasizes AI assisted methods, data governance, and strong communication to align stakeholders and maintain operational excellence across core business applications.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of hands‑on applications administration experience with enterprise platforms.
• Proficiency in Salesforce administration and optimization (config, automation/Flow, data management, security, release management).
• Proficiency with AI tools, specifically Claude, applied to development, testing and optimization work.
• Regulatory compliance and data governance experience, with control frameworks.
• Experience managing offshore consultants or third‑party delivery partners.
• Strong leadership, communication, and collaboration skills translating stakeholder vision into scalable solutions.

Responsibilities

• Drive continuous improvement of Salesforce CRM as the primary platform and support Kantata SX PSA.
• Own platform configuration, data models, automation, integrations, and overall solution architecture.
• Tune system performance, monitor health, capacity, and reliability against service expectations.
• Establish governance and controls over performance, config, and change; maintain sandbox, release, and version control.
• Manage user access, roles, profiles, and permissions under least privilege with periodic reviews.
• Follow end‑to‑end development lifecycle: requirements, design, build, test, UAT, deployment, post‑release validation.
• Produce technical documentation, design specs, test plans, and runbooks; align with change/release standards.
• Direct offshore consultants, set scope and acceptance criteria, ensure knowledge transfer.

Skills

Salesforce administration

AI tools (Claude)

Offshore management

Communication

Leadership

Education

Bachelor's degree in CS or related

Tools

Kantata SX PSA

Salesforce

Job description

Sky Mavis is seeking a Senior Applications Administrator to own Salesforce CRM and Kantata SX PSA, driving optimization, governance, and scalable design. You will translate executive goals into durable, compliant solutions and lead end‑to‑end development with offshore teams.

The role emphasizes AI assisted methods, data governance, and strong communication to align stakeholders and maintain operational excellence across core business applications.