Senior Salesforce Functional Lead — Service Cloud & ARM

Cummins Inc.; Atlanta (GA); On-site; USD 91,000 - 137,000; Full time

Job summary

Cummins Inc. in Atlanta, GA seeks a Senior Salesforce Functional Lead to drive architecture and design across Salesforce Service Cloud and Agentforce Revenue Management initiatives. You will translate business needs into scalable solutions, lead enterprise Salesforce implementations, and promote standardized technologies.

The role requires 6–8 years of experience with cloud-based architectures, strong governance, and collaboration with business and technical teams to deliver value.

Qualifications

• College, university, or equivalent degree in relevant technical discipline, or relevant equivalent experience required.
• Intermediate experience (2-4 years) in a relevant discipline area with architecture and design for cloud-based platforms.
• Knowledge of emerging technologies and governance, with ability to create solution designs.
• Experience architecting and integrating enterprise systems and data; familiarity with IoT, Agile, and DevSecOps.

Responsibilities

• Define system architecture by breaking down solutions into components and establishing interfaces.
• Apply enterprise architecture standards and patterns to ensure scalable, compliant solutions.
• Develop and evaluate multiple designs, conduct cost-benefit analyses, and recommend approaches.
• Create and maintain reference architectures and reusable building blocks for global standardization.
• Translate architecture strategies into practical solution designs and implementation plans.
• Partner with stakeholders to promote standardized technologies and drive adoption.
• Stay current on trends, lead pilots and PoCs to assess new capabilities.
• Analyze capacity and future technology needs, delivering business value aligned with goals.

Skills

Salesforce Service Cloud

Agentforce Revenue Management

Enterprise Salesforce consulting

Cloud architecture

Stakeholder management

Education

Bachelor's degree in relevant technical discipline

Tools

Salesforce Platform

CRM tools

Job description

Cummins Inc. in Atlanta, GA seeks a Senior Salesforce Functional Lead to drive architecture and design across Salesforce Service Cloud and Agentforce Revenue Management initiatives. You will translate business needs into scalable solutions, lead enterprise Salesforce implementations, and promote standardized technologies.

The role requires 6–8 years of experience with cloud-based architectures, strong governance, and collaboration with business and technical teams to deliver value.