Senior Salesforce Engineer: Service Cloud & Integrations

UKG (Ultimate Kronos Group); Nashville (TN); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG seeks a Senior Salesforce Software Developer to administer, configure, develop, test and support Salesforce Service Cloud and related enterprise applications that support Customer Experience operations.

The role partners with analysts, admins, product owners, QA, architects and stakeholders to deliver scalable, high-quality solutions, contributing across the SDLC and mentoring junior developers to raise development standards across the platform.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field, or equivalent professional experience.
• 4+ years of hands‑on Salesforce application development experience, including 2+ years supporting Salesforce Service Cloud or related experience.
• Strong experience developing solutions using Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL, Platform Events, and REST APIs.
• Demonstrated experience supporting the full Software Development Life Cycle (SDLC) within Agile/Scrum environments.
• Experience developing and supporting integrations between Salesforce and enterprise applications.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to independently resolve complex technical issues.
• Excellent communication and collaboration skills.

Responsibilities

• Design, develop, configure, test, deploy, and support Salesforce Service Cloud and integrated enterprise applications supporting Customer Experience operations.
• Lead the technical implementation of complex Salesforce enhancements, balancing declarative configuration with custom development using Apex, Lightning Web Components (LWC), Flows, and APIs.
• Collaborate with Business Systems Analysts, Product Owners, Architects, QA, and business stakeholders to translate business requirements into scalable technical solutions.
• Provide technical leadership during solution design, code reviews, and development planning, ensuring adherence to Salesforce best practices, security standards, and architectural guidelines.
• Develop and support integrations between Salesforce and enterprise applications using REST APIs, middleware, and event-driven technologies.
• Design, execute, and support unit, integration, regression, and User Acceptance Testing (UAT), ensuring high-quality, reliable releases.
• Analyze and resolve complex production issues, perform root cause analysis, and implement sustainable corrective actions.
• Participate in Agile delivery processes including backlog refinement, sprint planning, estimation, code reviews, release management, and production deployments.
• Mentor junior developers and provide technical guidance to improve development quality, consistency, and platform knowledge.
• Identify opportunities to improve operational efficiency through automation, AI-enabled capabilities, reusable components, and continuous process improvement.
• Develop and maintain technical documentation, development standards, and deployment procedures.

Skills

Apex

LWC

SOQL

REST APIs

Flow

Agile/Scrum

Git

Azure DevOps

Jira

Confluence

Communication

Teamwork

Education

Bachelor's degree in Computer Science / Information Systems / Software Engineering

Tools

Git

Azure DevOps

CI/CD

Jira

Confluence

Job description

UKG seeks a Senior Salesforce Software Developer to administer, configure, develop, test and support Salesforce Service Cloud and related enterprise applications that support Customer Experience operations.

The role partners with analysts, admins, product owners, QA, architects and stakeholders to deliver scalable, high-quality solutions, contributing across the SDLC and mentoring junior developers to raise development standards across the platform.