Senior Salesforce Developer — Service Cloud & AI Chatbot

iRobot; Bedford (MA); Hybrid; USD 88,000 - 164,000; Full time

Job summary

iRobot in Bedford, Massachusetts is seeking a Senior Salesforce Developer to enhance their Customer Care CRM platform using Salesforce Service Cloud. The role requires strong experience with Agentforce, API integrations, and chatbot enhancements.

The ideal candidate will have 5+ years of Salesforce development experience and strong skills in Apex, Lightning, and REST APIs. The position is hybrid and offers a competitive salary range of $88,000.00 - $164,000.00.

Qualifications

• 5+ years of Salesforce development experience.
• Strong experience with Apex, Lightning Web Components, Flows, and REST APIs.
• Salesforce certifications (Platform Developer I/II) preferred.

Responsibilities

• Design and support solutions using Salesforce Service Cloud.
• Build and enhance the existing Agentforce chatbot.
• Work closely with teams to translate requirements into scalable solutions.

Skills

Salesforce development experience

Apex

Lightning Web Components

Salesforce Service Cloud

REST APIs

Salesforce Agentforce

Problem-solving skills

Collaboration skills

Salesforce certifications (Platform Developer I/II)

AI and chatbots

Tools

Salesforce Order Management (OMS)

Salesforce Data Cloud

Git

Job description

iRobot in Bedford, Massachusetts is seeking a Senior Salesforce Developer to enhance their Customer Care CRM platform using Salesforce Service Cloud. The role requires strong experience with Agentforce, API integrations, and chatbot enhancements.

The ideal candidate will have 5+ years of Salesforce development experience and strong skills in Apex, Lightning, and REST APIs. The position is hybrid and offers a competitive salary range of $88,000.00 - $164,000.00.