Senior Salesforce & CRM Solutions Analyst

FormFactor Inc.; San Francisco (CA); On-site; USD 116,000 - 152,000; Full time

Job summary

FormFactor, Inc. in Sacramento, California, seeks a Senior Salesforce Business Systems Analyst to partner with Sales, Operations, and IT. You will optimize our Salesforce CRM, gather requirements, translate them into actionable specifications, and lead CRM improvement initiatives.

The role emphasizes process analysis, stakeholder management, solution design, project leadership, and CRM administration. Salesforce admin experience and certification are highly regarded, with opportunities to shape

Qualifications

• Bachelor's degree in a related field.
• Experience supporting Salesforce CRM environments.
• Experience in business systems analysis and CRM administration.
• Experience gathering requirements and translating them into functional solutions.
• Experience collaborating with Sales, IT, and business stakeholders.
• Salesforce Administrator Certification strongly preferred.
• Experience in semiconductor, manufacturing, or other complex B2B environments preferred.
• Strong Salesforce administration knowledge and CRM best practices.
• Excellent business process analysis and requirements gathering skills.

Responsibilities

• Serve as primary Salesforce admin supporting users across functions.
• Manage user onboarding, roles, permissions, and access requests.
• Maintain data quality, security, and governance standards.
• Configure Salesforce functionality including users, layouts, fields, validation, approvals, flows.
• Troubleshoot issues and coordinate resolution with technical resources.
• Support CRM release activities, testing, and deployment communications.
• Ensure CRM governance and change management processes.
• Partner with stakeholders to identify process improvements.
• Document requirements and translate into functional specifications.
• Work with developers to implement system solutions.
• Lead or participate in solution reviews and best practices.

Skills

Business Requirements Gathering

Collaboration

CRM Sales

Detail-Oriented

Sales Operations

Sales Development

Sales Process

Users Training

Writing Business Requirements

Education

Bachelor's degree in Business, Information Systems, Computer Science, Operations, or a related field

Job description

FormFactor, Inc. in Sacramento, California, seeks a Senior Salesforce Business Systems Analyst to partner with Sales, Operations, and IT. You will optimize our Salesforce CRM, gather requirements, translate them into actionable specifications, and lead CRM improvement initiatives.

The role emphasizes process analysis, stakeholder management, solution design, project leadership, and CRM administration. Salesforce admin experience and certification are highly regarded, with opportunities to shape