Senior Salesforce & Biz Systems Specialist (Nonprofit)

Communities In Schools National Office; Arlington (VA); Hybrid; USD 76,000 - 90,000; Full time

Benefits offered by this job

Five weeks of Paid Time Off

Generous 403b Retirement Savings Plan

10 Paid Holidays

Health care premiums paid by CIS

Summer Schedule and Winter Break

Job summary

Communities In Schools National Office is seeking a Specialist, Business Systems to manage CIS’s Salesforce environments and integrated apps supporting fundraising and network resources. You will ensure system health, data integrity, and security while troubleshooting issues and coordinating updates.

The role requires strong communication, training, and documentation skills, plus experience configuring Salesforce and related integrations. Travel up to 5% may be required.

Qualifications

• Bachelor’s degree in information technology, computer science, business, or a related field.
• Salesforce Administrator certification preferred; candidates without certification must obtain it within their first year.
• Working knowledge of Salesforce configuration, data management, security, user access, reporting, dashboards, and application integrations.

Responsibilities

• Maintain Salesforce system health, configurations, security, and platform updates.
• Configure and maintain objects, fields, page layouts, record types, list views, validation rules, reports, and dashboards.
• Conduct data audits, resolve duplicate records, support data imports, and maintain data quality.
• Monitor integrated applications, system storage, and license utilization.
• Investigate technical issues and integration failures, identify root causes, and coordinate timely resolutions with internal teams and vendors.
• Respond to support requests, troubleshoot issues, and help users resolve system problems.
• Provide guidance and training on system functionality and business processes.
• Develop and maintain user guides, training materials, and other documentation.

Skills

Communication

Customer service

Relationship-building

Independent & collaborative work

Documentation

Adaptability

Education

Bachelor’s degree in IT / CS / Business or related field

Salesforce Administrator certification preferred

Tools

Salesforce

CRM integrations

Job description

Communities In Schools National Office is seeking a Specialist, Business Systems to manage CIS’s Salesforce environments and integrated apps supporting fundraising and network resources. You will ensure system health, data integrity, and security while troubleshooting issues and coordinating updates.

The role requires strong communication, training, and documentation skills, plus experience configuring Salesforce and related integrations. Travel up to 5% may be required.