Senior Salesforce Architect - Remote & AI-Driven Service

Ladders

United States

Remote

USD 150,000 - 160,000

Full time

4 hours ago

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Benefits offered by this job

100% remote work

Agile development environment

AI-enabled modernization initiatives

Job summary

Ladders is seeking a Senior Salesforce Developer / Solution Architect to join a leader in technical services. You will design and deliver enterprise Salesforce solutions for high-volume customer operations.

The ideal candidate combines hands-on development with solution architecture, translating business needs into scalable designs and partnering with stakeholders to boost performance and modernization, including AI-enabled capabilities.

Qualifications

8+ years of hands-on Salesforce development in enterprise environments.
Senior developer, technical lead, or solution architect on complex projects.
Hands-on Salesforce Service Cloud in an enterprise contact center.
Experience with federal government programs or similarly regulated environments.
Bachelor's degree in CS or related field; Master's preferred.

Responsibilities

Design and implement scalable Salesforce applications using Apex, LWC, and Salesforce APIs.
Lead technical discussions to translate business requirements into Salesforce solutions.
Develop custom applications and workflows to enhance user experience.
Provide architecture guidance while coding and troubleshooting.
Mentor developers and promote Salesforce best practices.
Enhance Salesforce Service Cloud capabilities for high-volume contact centers.
Integrate Salesforce with contact center technologies and improve operational efficiency.