Senior Salesforce BA — CRM, Data, & QA Expert

Digital Technology International; Lansing (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Digital Technology Solutions seeks an experienced Business Analyst (Salesforce) to support BH CRM initiatives in Lansing, MI. The role partners with IT and business teams to map processes, gather requirements, and translate needs into development tasks.

You will draft functional specs, assist with data reporting, coordinate testing, and help deploy end-user training. Strong communication, QA experience, and Salesforce familiarity are essential.

Qualifications

• 5+ years of experience as a Business Analyst.
• Experience as a BA working with applications built on Salesforce.
• QA/Testing experience.

Responsibilities

• Reviews, analyzes, evaluates, and prioritizes business and user needs.
• Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
• Maintain and prioritize CRM inbox communications.
• Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
• Formulates systems to parallel overall business strategies.
• Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Prepare and document Functional and Technical Specifications for reporting and data warehouse work.
• Assist with developing and drafting RFPs.
• Assist in deployment and management of end-user reporting tools and platforms.
• Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
• Reviews, analyzes, and evaluates business systems and user needs.
• Formulates systems to parallel overall business strategies.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision; typically reports to a project manager.
• Attends all BH CRM meetings as appropriate and assigned.
• Assist QA/Testing team when required by volume of work

Skills

BA experience

Salesforce apps

QA/testing

Job description

Digital Technology Solutions seeks an experienced Business Analyst (Salesforce) to support BH CRM initiatives in Lansing, MI. The role partners with IT and business teams to map processes, gather requirements, and translate needs into development tasks.

You will draft functional specs, assist with data reporting, coordinate testing, and help deploy end-user training. Strong communication, QA experience, and Salesforce familiarity are essential.