Senior Salesforce & AI Transformation Delivery Lead

Accenture PLC; Chicago (IL); On-site; USD 123,000 - 261,000; Full time

Benefits offered by this job

Market-competitive benefits

Job summary

Accenture is seeking a Senior Delivery and Transformation Leader to drive Agentforce-powered transformations for enterprise clients. You will shape use cases, lead delivery streams, and partner with AI-enabled operating models across Sales, Service, Revenue Operations and Customer Experience.

You will engage with client executives, translate business challenges into scalable Agentforce solutions, and mentor teams to achieve measurable outcomes and value realization post-implementation.

Qualifications

• Minimum of 7 years of experience in consulting, business transformation, or Salesforce delivery.
• Minimum of 5 years of experience leading enterprise Salesforce programs and working directly with clients.
• Minimum of 5 years of experience with Sales Cloud, Service Cloud, and business process transformation.
• Minimum of 7 years of experience translating business requirements into scalable technology solutions.
• Minimum of 5 years of experience facilitating workshops, delivering executive presentations, and driving stakeholder alignment.
• A Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience).

Responsibilities

• Lead functional design and delivery of Agentforce implementations and AI-powered transformation programs.
• Define agent use cases, workflows, business processes, governance models, and operating frameworks.
• Partner with technical architects and engineering teams to ensure successful solution delivery.
• Drive value realization, adoption, and business outcomes post-deployment.
• Assess current-state processes and identify opportunities to leverage AI and automation.
• Redesign sales, service, customer support, and operational workflows using Agentforce and Salesforce capabilities.
• Develop future-state operating models that improve productivity, customer experience, and growth.
• Lead transformations across lead management, opportunity management, territory planning, routing, assignment, and revenue operations processes.
• Apply expertise in intelligent routing and workflow optimization platforms such as LeanData.
• Help clients optimize how work is prioritized, assigned, and actioned across teams and AI agents.
• Facilitate executive workshops and discovery sessions.
• Support sales pursuits through solutioning, demonstrations, value storytelling, and proposal development.
• Partner with account teams to identify growth opportunities and expand Agentforce adoption.
• Create reusable assets, methodologies, accelerators, and industry-specific Agentforce playbooks.
• Coach and mentor consultants and analysts.
• Help establish best practices for Agentforce delivery across the Salesforce Business Group.

Skills

Consulting leadership

Business transformation

Salesforce delivery

Executive stakeholder engagement

Workflow design

Education

Bachelor’s degree or equivalent (minimum 12 years) work experience

Tools

Sales Cloud

Service Cloud

Agentforce

LeanData

Job description

Accenture is seeking a Senior Delivery and Transformation Leader to drive Agentforce-powered transformations for enterprise clients. You will shape use cases, lead delivery streams, and partner with AI-enabled operating models across Sales, Service, Revenue Operations and Customer Experience.

You will engage with client executives, translate business challenges into scalable Agentforce solutions, and mentor teams to achieve measurable outcomes and value realization post-implementation.