Senior Salesforce & AI Analytics Lead — Hybrid

American Retirement Association

Arlington (VA)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Hybrid Work Arrangement

Health Insurance

401(k) Plan

Paid Time Off

Parental Leave

Job summary

American Retirement Association seeks a Senior Business Analyst with deep Salesforce experience. You will drive discovery, create publication-quality process docs, and lead AI automation efforts across Sales Cloud and Service Cloud.

You will articulate requirements with clear diagrams and collaborate with sales, service, and operations to advance automation and adoption. Familiarity with Fonteva or association management systems is a plus, and you will help guide governance and stakeholder

Qualifications

Three or more years of experience in business analysis or related role.
Direct experience implementing Salesforce Sales Cloud and Service Cloud.
Experience implementing or expanding AI features within Salesforce (Einstein, etc.).
Proficiency with process and diagram tools (Lucidchart, Visio, Miro).
Experience with Salesforce Flow or similar automation tools.
Strong communication and facilitation skills across teams.
Organized, detail-oriented, and multi-priority capable.

Responsibilities

Lead discovery sessions and translate conversations into clear requirements and user stories.
Produce high-quality visual artifacts to guide decisions and solutions.
Write functional requirements, acceptance criteria, and configuration specs.
Support and expand AI-driven capabilities in Sales Cloud and Service Cloud.