Senior Salesforce Administrator - Multi-Org & Data

iCapital; Salt Lake City (UT); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Equity for all full-time employees

Annual performance bonus

Employer-matched retirement plan

Healthcare coverage

Dental, vision, telemedicine

Mental health counseling

Parental leave

Unlimited PTO

Job summary

iCapital seeks a hands-on Salesforce Administrator to own the Salesforce estate across Distribution, Enterprise, Structured Investments, and Data Solutions teams. You will drive platform stability, data quality, and commercial capability while navigating complex environments and delivering scalable solutions.

In this role you will manage daily operations, configure flows, reports, and dashboards, oversee user access, and partner with external delivery to scale internal capability.

Qualifications

• 5-7+ years of hands-on Salesforce Admin experience.
• Salesforce Administrator certification is required; Advanced Admin certification is a plus.
• Experience with Salesforce Data Cloud, Marketing Cloud or integrated platforms such as HubSpot, Cvent, or Tableau is strongly preferred.
• Experience working across multiple Salesforce orgs, including environments with limited existing documentation.
• Familiar with financial services, fintech, or alternative investments is a plus.
• Excellent written and verbal communication skills with attention to detail.
• Able to document processes and contribute to internal knowledge management.
• Comfortable working independently while collaborating across teams.

Responsibilities

• Support daily Salesforce operations, including user requests and ticket resolution.
• Lead the assessment, documentation, and enhancement of Salesforce configuration across multiple organizations including environments where formal ownership is being established.
• Gather and translate business requirements into scalable, user-friendly solutions.
• Configure standard Salesforce tools such as Flows, approval processes, reports and dashboards.
• Manage user and license administration (i.e. setup and deactivation, roles, profiles, permission sets, sharing rules).
• Partner with an external delivery partner and progressively take ownership of complex configuration and build work as internal capability scales.
• Maintain and manage sandbox environments for testing and deployment.
• Collaborate with teams using integrated platforms.
• Troubleshoot and fix bugs as needed.
• Monitor Salesforce releases and recommend relevant platform improvements.
• Communicate platform updates and provide user training as needed.

Skills

Salesforce Administration

Stakeholder communication

Documentation

Independent collaboration

Education

Bachelor’s degree or equivalent in related field

Salesforce Administrator Certification

Salesforce Advanced Administrator Certification

Tools

Salesforce Data Cloud

Salesforce Marketing Cloud

HubSpot

Cvent

Tableau

Job description

iCapital seeks a hands-on Salesforce Administrator to own the Salesforce estate across Distribution, Enterprise, Structured Investments, and Data Solutions teams. You will drive platform stability, data quality, and commercial capability while navigating complex environments and delivering scalable solutions.

In this role you will manage daily operations, configure flows, reports, and dashboards, oversee user access, and partner with external delivery to scale internal capability.