Senior Salesforce Administrator (f/m/d)

Trusted Shops SE (DE); United States; Hybrid; USD 84,000 - 124,000; Full time

Benefits offered by this job

Hybrid work

Workation

28 vacation days

Additional days off at Christmas/New‑Y

Buddy program

Learning & development

Team events

Health Pass

Permanent contract

Job summary

Trusted Shops seeks an experienced Senior Salesforce Administrator to manage our Service Cloud ecosystem in a hybrid setup with Cologne or remote Berlin. Start: 01.02.2027. You will design scalable configurations, automate governance, mentor the Admin team, and ensure data quality and secure integrations.

English fluency required; Salesforce certifications are a plus. The role offers a permanent contract within Europe’s trusted brand and collaboration with cross-functional teams in Platform

Qualifications

• 5+ years of Salesforce experience in Service Cloud in cross-functional, complex environments.
• Degree in IT, Business Informatics or comparable field (or vocational training with relevant experience).
• Fluency in English.
• Ability to mentor peers and communicate with technical & non-technical stakeholders.
• Salesforce certifications are a plus; familiarity with APEX and GitHub-based release processes.

Responsibilities

• Design scalable configurations, automations and governance standards.
• Operate and develop Salesforce ecosystem (Service Cloud) focusing on stability, performance and data quality.
• Translate business needs into Salesforce solutions from day-to-day requests to large-scale initiatives.
• Lead change management, improve documentation and train internal users.
• Support integration, GDPR, access models and participate in GitHub CI/CD setup.
• Act as senior go-to person in Admin team; review solutions and mentor colleagues.
• Collaborate with developers to align declarative and programmatic solutions for growth.

Skills

Salesforce

Mentoring

Platform governance

Education

Degree in IT/Business Informatics or related field

Tools

GitHub

APEX

Talkdesk CTI

Job description

Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably.With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world.

To join our Scalable Business Platform within the Platform Operations Unit, we are looking for a:

Senior Salesforce Administrator (f/m/d)

Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time)Start: 01.02.2027

Your tasks

• Design and implement scalable configurations, automations and platform governance standards

• Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality

• Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives

• Lead change management processes, improve documentation and enable internal users through training

• Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup

• Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality

• Collaborate with developers to align declarative and programmatic solutions for sustainable growth

• Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience

• 5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.

• Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration

• Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes

• Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work

• Fluency in English

What we offer you

• Hybrid work:Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• 28 vacation days

• 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy program (an experienced trustee is at your side)

• Individual learning & development opportunities (internal & external trainings, e-learnings)

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness, and health courses)

• Permanent contract with Europe's trusted brand

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.