Senior Salesforce Administrator

Wettermark Keith; Birmingham, Nashville (AL, TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary year-end bonus

Benefits

Job summary

Wettermark Keith, a rapidly growing national personal injury firm, seeks a highly organized Senior Salesforce Administrator to optimize our Salesforce platform and serve as the liaison between business stakeholders and the tech team. This full-time role may be remote, with preferred proximity to Birmingham, AL or Nashville, TN.

The position emphasizes system health, reporting, data governance, and project coordination, blending admin expertise with PM discipline to deliver efficient, scalable

Qualifications

• 3+ years of Salesforce Administration experience
• Strong understanding of Salesforce data model and security model
• Experience with Litify or similar legal tech platforms
• Familiarity with DevOps strategies and CI/CD tools
• Experience managing projects or coordinating cross-functional initiatives
• Excellent analytical, troubleshooting, and communication skills
• Ability to translate business needs into technical solutions

Responsibilities

• Manage daily Salesforce operations and ensure system reliability
• Create, maintain, and optimize reports and dashboards
• Troubleshoot user issues and system errors, escalate when needed
• Administer users, profiles, permission sets, and groups
• Monitor data quality and implement data governance best practices
• Serve as intake point for new business requests and improvements
• Design workflows with Flow Builder and declarative tools
• Document processes and provide status updates to stakeholders

Skills

Salesforce Administration

Reports & Dashboards

Flow Builder

Litify

DevOps Tools

Project Coordination

Analytical Thinking

Tools

Litify

Gearset

Copado

Azure DevOps

Job description

Birmingham, Alabama, United States; Nashville; Remote

About Us:Wettermark Keith is a rapidly growing national personal injury firm. We pride ourselves on our integrity, professionalism, and commitment to excellence. At Wettermark Keith, we understand that our work extends far beyond the courtroom. We engage with people during some of the most challenging times of their lives – moments filled with uncertainty, fear, and stress. Our clients come to us in the aftermath of tragic accidents, seeking not just legal representation, but a beacon of hope for their future.

Purpose:

WettermarkKeith isseekinga highly organized and technically skilled Senior Salesforce Administrator to support andoptimizeour Salesforce platform while serving as the primary liaison between business stakeholders and the technology team.

This role is critical to ensuring the day-to-day success of firm operations bymaintainingsystem health, driving enhancements, managing projectrequests/execution, and coordinating releases with Product Management. The ideal candidate will combine strong Salesforce administrativeexpertisewith project management discipline and a proactive, solutions-oriented mindset.

This is a full-time role and may be remote. Candidates near our Birmingham, Alabama, or Nashville, Tennessee, office are strongly preferred. Compensation for the role includes a competitive base salary commensurate with experience, a discretionary year-end bonus, and benefits.

Key Responsibilities:

• Manage daily Salesforce operations, ensuring system reliability and performance
• Create,maintain, andoptimizereports and dashboards for business stakeholders
• Troubleshoot bugs, user issues, and system errors; escalate when appropriate
• Administer users, profiles, permission sets, and permission set groups
• Monitor data quality and implement data governance best practices

Project Management & Intake

• Serve as the primary intake point for new business requests and enhancements
• Gather, document, and refine business requirements into actionable solutions
• Prioritize backlog in alignment with firm leadership and operational needs
• Coordinate with Salesforce developers, admins, and cross-functional teams
• Track project progress, timelines, and deliverables using project management tools

Workflow & ProcessDevelopment

• Design and implement workflow enhancements using Flows and declarative tools
• Continuouslyidentifyopportunities to improve efficiency and automation
• Partner with business units to streamline processes and reduce manual work

Documentation & Communication

• Document business processes, system configurations, and workflow logic
• Maintain clear and organized documentation for both technical and non-technical audiences
• Provide regular status updates to stakeholders and leadership

Required Qualifications:

• 3+ years of Salesforce Administration experience
• Strong understanding of:
  • Salesforce data model and security model
  • Reports & dashboards
  • Flow Builder and automation tools
• Experience working with managed packages (e.g.,Litifyor similar legal tech platforms)
• Familiarity with Salesforce DevOps strategies , including:
  • Sandboxes and environment management
  • CI/CD tools (e.g., Gearset, Copado, Azure DevOps)
• Experience managing projects or coordinating cross-functional initiatives
• Strong analytical, troubleshooting, and problem-solving skills

Preferred Qualifications:

• Salesforce Advanced Administrator Certification
• Familiar with Agile or Scrum methodologies
• Exposure to integrations (CTI, document management, or e-signature platforms)
• Experience supportingthe following products: Litify, Eve Legal AI, SMS Magic, Case Status
• Strong communicationand stakeholder management skills
• Ability to translate business needs into technical solutions
• High attention to detail and organizational skills
• Self-starter with the ability to manage multiple priorities
• Collaborative mindset with a focus on continuous improvement

What Success Looks Like:

• Salesforce runs smoothly with minimal disruption to daily operations
• Business stakeholders receivetimely,accuratereporting and insights
• Project requests are clearly defined, prioritized, and delivered efficiently
• Workflows are continuously improved to drive operational efficiency
• Documentation is clear, accessible, andup-to-date