Senior Sales Support Representative

Ferguson Enterprises; Newport News (VA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading supplier of MRO products, Ferguson Waterworks seeks a Senior Sales Support Representative to deliver exceptional customer service in a hybrid role. The ideal candidate will have extensive experience in sales and customer service, with a strong emphasis on relationship-building in a fast-paced environment.

Benefits

Health, dental, and vision insurance

Paid time off

401(k) with company match

Mental health coverage

Paid parental leave

Qualifications

• 3+ years of sales and/or customer service experience preferred.
• Strong skills for sales, including the ability to upsell.
• Ability to react well in a fast-paced environment.

Responsibilities

• Support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service.
• Manage and support shared inbox and phones for sales team.

Skills

Sales skills

Customer service orientation

Digital literacy

Tools

Microsoft Office

Job description

Job Posting:

The Pollardwater division of Ferguson Waterworks is a leading supplier of maintenance, repair, and operations (MRO) products, specializing in tools, equipment, and supplies for municipal water and wastewater operations throughout North America. Since 1837, Pollardwater's team of industry experts focuses on providing superior customer service and solutions for a wide variety of industry needs. We are seeking the right individual to fill an immediate need for a Senior Sales Support Representative focused on customer support and satisfaction

This position is hybrid from10am-7pm and will work onsite 3 full days in Newport News, VA.

Pollardwater is currently seeking an individual to fill an immediate need for a Senior Sales Support Representative.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Manage and support 2-plus shared inbox and phones for sales team.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 3+ years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Pollardwater, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$21.46 - $34.36

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information