Inside Sales Support Representative

Freddie Mac; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading technology solutions provider seeks an Inside Sales Support Representative to enhance operational efficiency and support the sales team. The role offers competitive benefits including medical coverage and a 401(K) plan. Ideal candidates will have strong sales support experience and excellent organizational skills.

Benefits

Paid Medical, Dental and Vision benefits for entire family

401(K) Plan with 3% matching provision

Long Term Disability

3 weeks of annual PTO

Qualifications

• Bachelor's preferred, with 3 years work-related experience required.
• 2+ years in customer service or inside sales experience.
• Self-motivated, excellent communication and time management skills.

Responsibilities

• Manage customer licensing and support renewals.
• Develop relationships with customers and account managers.
• Source products and track orders.

Skills

Customer service

Organizational skills

Time management

Communication skills

Multi-tasking

Education

Bachelor's degree

Associate degree or equivalent

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Job Type

Full-time

Description

Tech Heads, Inc. is a premier provider of innovative technology solutions, offering a comprehensive range of services, including managed infrastructure, managed cybersecurity, product reselling, and professional services. We empower businesses by delivering solutions that enhance operational efficiency, fortify security, and drive digital transformation.

Headquartered in Portland, OR, Tech Heads thrives on the expertise and dedication of its exceptional team. For 30 years, our success has been built on the foundation of talented individuals committed to delivering outstanding customer experiences. We are hyper-focused on problem-solving and delivering exceptional business outcomes for our customers through implementation, delivery and management of IT infrastructure, cloud solutions, and managed service programs.

We are seeking an experienced Inside Sales Support Representative to provide high-quality quoting, order placement, order tracking and management for our customers and account management team. The ISSR will play a crucial role in providing administrative and operational support to our account management team, ensuring smooth and efficient workflow from quote to invoice. This position offers an excellent opportunity for individuals with strong organizational skills, attention to detail, and a passion for supporting sales initiatives.

Responsibilities

• Develop and maintain impactful relationships with customers, account managers, and cross-functional team members.
• Responsible for managing customer licensing and support renewals, as well as following internal process to creating net new renewal opportunities after order placement.
• Act on behalf of the account manager, as the customer's main point of contact in the quoting, ordering and throughout the order management process
• Source product through distributor and supplier channels to achieve the best possible cost
• Create / manage sales opportunities for assigned account managers
• Place approved customer orders within ERP system.
• Monitor email traffic to ensure timely correspondence to customer and sales department requests.
• Track orders and returns, and manage shipping issues
• Work with accounting/procurement to reconcile order discrepancies
• Proactively resolve post-order issues and review backorders to ensure customer and sales team SLA's are met
• Prepare reports for sales management, AM's and customers, as needed
• Cultivate and develop relationships with OEM account managers & distributor teams.
• Participate in RFQ/RFP response process

Benefits

• Competitive salary, commensurate with customer service and insides sales support experience
• Paid Medical, Dental and Vision benefits for entire family
• 401(K) Plan with 3% matching provision
• Long Term Disability
• 3 weeks of annual PTO

Requirements

• Bachelor's degree preferred. Associate degree or equivalent with 3 years of work-related experience required.
• 2+ years of successful customer service/inside sales experience. Strong consideration for those who have prior experience in the IT field.
• Self-motivated and goal oriented
• Must be able to perform duties with little to no direction
• Demonstrated time management and prioritization skills
• A demonstrated ability to multi-task and work in a fast-paced and high-pressure environment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office tools and an ability to work within multiple CRM, ERP systems