Senior Sales Support & Client Experience Leader

Nedbank; National (MD); On-site; USD 56,000 - 81,000; Full time

Job summary

Nedbank is seeking a senior client service leader responsible for resolving escalated complaints, retaining clients, and minimising reputational risk. The role focuses on leading a high-performing team, managing costs, and delivering quality, client-centric service.

You will drive culture transformation, succession planning, and develop talent while ensuring adherence to governance and regulatory requirements. Strong leadership and strategic thinking are essential.

Qualifications

• Matric/Grade 12 and advanced diploma or degree in finance/accounting/economics.
• 10+ years banking experience with majority in commercial banking.
• 6–10 years of people management and client-facing experience.

Responsibilities

• Share best practices and provide updates and feedback to management.
• Manage staff recruitment, retention and training processes within budget.
• Develop talent and culture through transformation initiatives.
• Deliver world-class service with a client-centric focus.
• Review work processes to improve efficiency and address capacity gaps.
• Provide leadership and development for a high-performing team.

Skills

Financial Accounting Principles

Performance management

Regulatory knowledge

Governance, Risk and Controls

Management information and reporting

Organisational behaviour

Communication strategies

Client service management

Diversity management

Talent management

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diploma/National 1st Degree

Advanced Diploma or Bachelor’s Degree in Finance, Accounting, Economics or related field

Job description

Nedbank is seeking a senior client service leader responsible for resolving escalated complaints, retaining clients, and minimising reputational risk. The role focuses on leading a high-performing team, managing costs, and delivering quality, client-centric service.

You will drive culture transformation, succession planning, and develop talent while ensuring adherence to governance and regulatory requirements. Strong leadership and strategic thinking are essential.