Senior Sales Operations Lead - Forecast & Analytics

Ferrara Candy Co.; Chicago (IL); Hybrid; USD 124,000 - 173,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Benefits package

Job summary

Ferrara in Chicago is seeking a Sr Manager, Sales Operations for Small Format & Club to lead forecast accuracy, performance reporting, and planning support for an assigned customer channel. You will partner with Sales leaders, Trade Marketing, Finance and Supply Chain to ensure timely, fact-based visibility into forecasts and risks.

The role requires strong data translation, cross-functional collaboration, and a track record in S&OP/CPG analytics.

Qualifications

• Bachelor's degree in Business, Finance, Supply Chain, or related field or equivalent experience.
• 7+ years of experience in sales operations, forecasting, category/channel analytics, or related CPG discipline.
• Experience with S&OP tools, BI platforms, or ERP systems (e.g., SAP/S4-HANA) a plus.

Responsibilities

• Drive the weekly sales forecast for the assigned customer channel as part of the broader IBP process.
• Ensure forecast accuracy, accountability, and alignment with Sales, Finance, and Supply Chain for the assigned channel.
• Collaborate with Sales Pillars to feed channel-level forecast inputs and risk/opportunity commentary into the VP Sales Operations' consolidated forecast.
• If applicable, support translation of indirect volume into direct customer/channel planning.
• Develop and deliver insights explaining sales performance at the customer, brand, and initiative level within the assigned channel.
• Translate channel data into clear, concise recommendations for Sales and Sales Operations leadership.
• Prepare channel-level data and commentary for key planning forums, including weekly meetings, PMR, Supply Review and IR meetings.
• Support PS3 and Annual Sales Planning for the assigned channel with robust analytics.
• Collaborate with Trade Marketing on channel plans grounded in market trends and brand assumptions.

Skills

Insight translation

Cross-functional collaboration

Excel & data analysis

Education

Bachelor’s degree in Business/Finance/Supply Chain

Tools

SAP/S4-HANA

Job description

Ferrara in Chicago is seeking a Sr Manager, Sales Operations for Small Format & Club to lead forecast accuracy, performance reporting, and planning support for an assigned customer channel. You will partner with Sales leaders, Trade Marketing, Finance and Supply Chain to ensure timely, fact-based visibility into forecasts and risks.

The role requires strong data translation, cross-functional collaboration, and a track record in S&OP/CPG analytics.