Senior Sales Operations Analyst

SPS Commerce Inc; United States; Hybrid; USD 69,030 - 90,000; Full time

Job summary

SPS Commerce Inc. is seeking a Senior Sales Operations Analyst to partner with Sales and Insights teams. Build ROI analyses from multi-retailer data to drive deductions recovery and revenue growth, supporting GTM strategy and customer success with actionable insights.

Ideal candidates will translate complex data into clear recommendations, develop compelling business cases, and help optimize sales processes in a fast-paced, hybrid work environment.

Qualifications

• Bachelors degree and 3-5 years in Sales Operations, Revenue Operations, or data analysis.
• Knowledge of retailer deductions space and codes (Walmart, Amazon, Target).
• Strong analytical, modeling, and data visualization skills.
• Proficient with Microsoft Excel and Office Suite.
• Excellent verbal and written communication; able to lead cross-functional audits.
• Curious, proactive problem-solver; adaptable in a fast-paced environment.

Responsibilities

• Data-driven ROI analyses for prospects and pricing scenarios.
• Develop persuasive value stories for prospects and clients.
• Provide ad-hoc analyses to support upsell and negotiations.
• Build and maintain dashboards, KPI reports, and leadership visibility.
• Identify opportunities to streamline sales processes.
• Surface trends to inform sales strategy, product positioning, revenue forecasting.
• Handle sensitive client data with discretion and integrity.
• Perform additional duties as assigned.

Skills

Advanced Excel & Microsoft Office

ROI/business case development

Retail deductions & revenue recovery

Dashboard & KPI reporting

Cross-functional communication

Education

Bachelor's degree

Tools

SQL

Power BI

Salesforce

Claude AI tools

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary: As a Senior Sales Operations Analyst, you’ll be the analytical and operational partner for our Sales and Insights teams. You’ll turn complex retail deduction data into clear, compelling business cases that help suppliers protect revenue, recover deductions, and make smarter decisions. In this role, you’ll support our go-to-market (GTM) strategy by creating ROI analyses for prospects, enabling Sales with actionable insights, and empowering Customer Success to deliver measurable value to our clients. If you thrive on solving problems with data, designing better processes, and influencing strategy through insights, this role puts you at the heart of how SPS Revenue Recovery drives growth and impact for suppliers. As a Senior Analyst, you’ll help support our Enterprise Analyst on high-level business problems and Enterprise deals.

Key Responsibilities

• Data-driven ROI analysis: Partner with Sales and Insights to build ROI audits for prospects - analyzing multi-retailer data to calculate total, retailer-specific, and category-level returns on investment.
• Business case development: Support Account Executives and Retail Insights Managers in crafting persuasive value stories for prospects and clients, including pricing strategies, time savings, and deduction recovery potential.
• Customer success enablement: Provide ad-hoc analysis to support upsell opportunities and contract negotiations.
• Dashboards & reporting: Build and maintain intuitive dashboards, reports, and KPI tracking to give leadership visibility into performance and opportunities for improvement.
• Process improvement: Identify opportunities to streamline and optimize sales processes, ensuring teams can move faster and smarter.
• Operational insight: Proactively surface trends and insights that inform sales strategies, product positioning, and revenue forecasting.
• Confidentiality & trust: Handle sensitive client and revenue data with discretion and integrity while influencing strategic decisions across teams.
• Perform other duties as assigned.

Required Qualifications

• Proven Experience: Bachelor's degree and 3-5 years of experience in Sales Operations, Revenue Operations, Business Operations, or data analysis - ideally within a B2B SaaS or supply chain-focused environment.
• Revenue Recovery Knowledge: Understanding of the retailer deductions space, how it impacts suppliers, and common deduction codes for retailers like Walmart, Amazon, and Target.
• Analytical & Detail-Oriented: Advanced skills in quantitative analysis, modeling, and data visualization to turn raw numbers into actionable insights.
• Tech-Savvy: Proficient in Microsoft Excel and Office Suite.
• Clear Communicator: Able to translate complex data into clear, actionable recommendations for stakeholders at all levels; lead audit conversations as needed with cross-functional partners.
• Problem Solver: Naturally curious and proactive in identifying gaps, resolving issues, and improving processes.
• Adaptable & Self-Motivated: Comfortable working in a fast-paced, evolving environment while managing multiple priorities with precision.

Key Skills

• Advanced Excel & Microsoft Office
• ROI/business case development
• Retail deductions & revenue recovery analysis
• Dashboard & KPI reporting
• Cross-functional and stakeholder communication

Preferred Qualifications

• SQL experience.
• Power BI experience.
• CRM tools (Salesforce) experience.
• Familiarity with AI tools (e.g., Claude) to support data analysis and process efficiency.

Location

This role follows a hybrid work model for candidates based in Rogers, AR and is also open to 100% remote candidates in the U.S.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee’s compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: $69,030.00 - $90,000.00 USD. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging.

We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce - where innovation meets impact. As the world's largest retail network, we empower over 50,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We’re all about innovation, collaboration, and growth - and we’re just getting started.

Why SPS Commerce? Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster. Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here. Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles - all within a company that values your contributions. Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren't just grown - they're made.