Customer Success Executive

SPS Commerce; Rogers (AR); Hybrid; USD 76,700 - 118,900; Full time

Job summary

SPS Commerce is seeking a Customer Success Executive on our Strategic Partnerships team to serve as the primary contact for some of the largest and most complex CPG accounts on the Revenue Recovery network. You will guide customers from onboarding through renewal, ensuring they derive real value from the SPS Revenue Recovery service.

You will collaborate with CSMs, CIMs, Sales, Support, and Product teams to advocate for customers, analyze deductions, and help prevent issues like OTIF

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 5-10 years of experience with major retailers or large CPG companies, with exposure to deductions or retail compliance programs.
• Strong written and verbal communication skills; ability to explain complex topics to non-technical stakeholders.

Responsibilities

• Own relationship with a portfolio of large, complex CPG accounts; advocate for customers inside SPS and trusted advisor on retail compliance operations.
• Guide customers through onboarding, product adoption, and renewal to show measurable value from the network at each stage.
• Analyze customer deduction and compliance data to identify root causes and propose prevention strategies (e.g., Walmart deductions, OTIF compliance).
• Train customers on SPS products and retail compliance programs to build confidence and drive adoption.

Skills

Relationship management

Communication

Data analysis

Strategic thinking

Independent work

Education

Bachelor's degree in Business, Finance, or Supply Chain, or equivalent

Job description

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

Job Summary: SPS Commerce connects the world's largest CPG companies to the retailers, distributors, and grocers they sell through. As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of contact for some of the largest and most complex consumer packaged goods companies on the SPS Revenue Recovery network. You'll guide these customers through every stage of their journey with SPS Commerce, from onboarding through renewal, helping them get real value out of the Revenue Recovery Service. You'll work closely with CSMs, CIMs, Sales, Support, and Product teams to make sure customers' needs are heard and acted on across SPS. This role suits someone who already understands how large CPG suppliers operate inside retail: how deductions happen, why OTIF and other compliance programs matter, negotiating settlements, and what it takes to keep a scorecard clean across dozens of trading partners.

What You'll Do

• Own the relationship with a portfolio of large, complex CPG accounts, acting as their advocate inside SPS Commerce and their trusted advisor on retail compliance operations.
• Guide customers through onboarding, product adoption, and renewal, so they see measurable value from the network at each stage.
• Analyze customer deduction and compliance data to help identify root causes and recommend prevention strategies for issues like Walmart deductions and OTIF non-compliance.
• Train customers on SPS Commerce products and retail compliance programs in a way that builds real confidence and drives adoption, not just awareness.
• Track account health and engagement, and act early when a customer shows signs of risk, coordinating with internal teams to resolve issues before they affect renewal.
• Bring customer feedback back into SPS Commerce, connecting customers with Product, Support, and Retail Compliance teams when their input can shape what we build next.
• Stay current on retail and CPG industry developments, through trading partner communications, retailer scorecards, industry groups, and conferences, and translate what you learn into practical advice for your customers.
• Contribute to the broader Customer Success strategy for account retention, expansion, and customer health across the Revenue Recovery segment.

What You'll Bring

• Bachelor's degree, preferably, in Business, Finance, or Supply Chain, or equivalent professional experience.
• 5-10 years of experience working with major retailers (Walmart, Sam's Club, Target, Kroger, Amazon) or at a large CPG company, with direct exposure to deductions, chargebacks, or retail compliance programs.
• A track record of managing complex customer relationships and navigating competing priorities across large organizations.
• Strong written and verbal communication skills, with the ability to explain compliance and technical topics clearly to non-technical stakeholders.
• Comfort analyzing data to find root causes and turning that analysis into a clear recommendation.
• The ability to work independently, prioritize a full portfolio of accounts, and know when to elevate.
• A fast learner who picks up new systems and products quickly and can teach them to others.

Why SPS Commerce

SPS Commerce runs the retail network that connects thousands of retailers, distributors, grocers, and suppliers, including seven of 2025's top 10 retailers. Joining the Enterprise CPG Customer Success team means working with some of the largest CPG brands in the world and helping them turn retail compliance from a source of friction into a source of confidence.

Location

This role follows a hybrid work model, with regular in-office presence required at our Toronto, Minneapolis, MN or Rogers, AR office.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $78,500 - $117,800 CAD / $76,700 - $118,900 USD. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

Additionally, you may also be eligible to participate in an annual incentive program. An incentive award, if granted, is based on individual and/or organizational performance.

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment To Our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.