Senior Sales Operations Analyst

Direct Supply; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Direct Supply in Milwaukee, WI, seeks a Senior Sales Operations Analyst to drive efficiency across budgeting, sales compensation, territory planning, and CRM administration.

You’ll analyze programs, deliver data-driven insights to leadership, mentor team members, and partner with executives to implement high-impact solutions with measurable ROI. This role emphasizes AI-enabled process improvements and close collaboration with cross-functional teams to accelerate revenue growth.

Qualifications

• Bachelor’s degree in a relevant field.
• 4–6 years of experience in sales operations or related analytical role.
• External certification or advanced degree preferred.
• Willingness to perform in Milwaukee, WI.

Responsibilities

• Administer and optimize sales processes and systems, including CRM, with AI-enhanced insights.
• Collaborate with senior sales leaders to define and calculate variable seller compensation monthly and quarterly.
• Use data analytics to design and optimize sales territories for impact.
• Lead annual sales budgeting for designated groups.
• Identify opportunities for conversion, retention, and growth using AI tools.

Skills

Applies AI and Technology

Communicates Effectively

Provides Customer Value

Solves Problems

Experience using Generative AI tools

Education

Bachelor’s degree in Business, Mathematics, IT, Engineering, or related STEM

Tools

Microsoft Dynamics CRM

Python

R

Job description

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Senior Sales Operations Analyst position, you’ll drive efficiency and effectiveness across core sales operations, including budgeting, sales compensation, territory planning, and CRM administration. You’ll analyze key sales programs, providing leadership with data-driven insights to enhance seller performance and activity. Collaborating closely with the Team Manager and Senior Sales Leadership, you’ll proactively identify challenges within the sales organization and recommend high-impact solutions with measurable ROI. Additionally, you may take on leadership responsibilities within the team to support strategic initiatives and operational excellence.

Skills Needed

• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.
• Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
• Experience using ChatGPT, CoPilot, or other Generative AI tools.

What You’ll Do and Impact

• Administer and optimize sales processes and systems, including CRM, by leveraging AI and technology to improve sales effectiveness.
• Collaborate with senior sales leaders and sales operations partners to define and calculate variable seller compensation on a monthly and quarterly basis.
• Utilize data analytics to support sales leadership in designing and optimizing sales territories for maximum impact.
• Lead the annual sales budgeting process for designated sales groups.
• Leverage AI tools and customer insights to identify opportunities for conversion, retention, and market growth.
• Partner with sales leadership and sales operations teams to execute projects that drive revenue, productivity, and profitability.
• Translate complex data into clear, actionable insights, presenting recommendations to sales leadership.
• Serve as the go-to expert for sales reporting and analytics, providing support on key sales operations initiatives.
• Engage in cross-functional collaboration, routinely working with senior management and executive leadership.
• Mentor and develop Sales Operations team members, providing training and guidance.
• Assist the team manager in prioritizing workload, ensuring efficient execution of key initiatives.

Experience

• Bachelor’s degree in Business, Mathematics, IT, Engineering, or a related STEM field.
• 4-6 years of experience in sales operations or a related analytical role.

Additional Items of Interest

• External certification in related field or advanced degree.
• Prior experience in a customer-facing sales role.
• Familiarity with Microsoft Dynamics CRM Software.
• Knowledge of Python, R, or other statistical programming languages.
• Job to be performed in the location listed.
• Generous benefit package available.

Direct Supply delivers solution-driven platforms, products and services to help solve the toughest challenges facing Senior Living and Healthcare. For more than 35 years, we’ve grown consistently while expanding our offering of innovative solutions for virtually every critical area of senior health across the continuum of care. If you asked our 1,200+ Partners what separates Direct Supply from other applied technology companies, it’s that we are 100% employee owned and driven to work with a purpose. Every day, we strive to honor our mission of enhancing the lives of millions of seniors and healthcare professionals in a results-oriented agile environment that gives our Partners the necessary tools and flexibility to truly bring what’s next to Healthcare.