Senior Sales Operations Analyst

Global Payments; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Global Payments is seeking a Senior Sales Operations Analyst to join our Revenue Operations team and help shape the future of global commerce. You will optimize CRM processes and provide actionable insights to sales leaders, driving productivity and accurate forecasting.

In this role, you’ll own Salesforce reporting, partner with stakeholders across departments, and push for continuous improvement to ensure sellers can focus on selling rather than administrative tasks.

Qualifications

• Analyze sales activities and CRM data to identify process gaps and improve data quality.
• Develop and maintain Salesforce reports and dashboards.
• Understand sales process and platform capabilities; stay updated on best practices.
• Promote CRM governance and drive process standardization.

Responsibilities

• Identify gaps between sales process and Salesforce architecture and implement CRM solutions to accelerate the sales cycle.
• Provide strategic support to Sales across prospect research, proposals, and contracts.
• Liaise to align sales strategy with other departments and partners involved in the sales process.
• Advise on sales documentation and deliverables; provide updates to Senior Management.

Skills

Sales analytics

CRM software

Forecasting

Stakeholder communication

Process improvement

Education

Bachelor's Degree

Tools

Salesforce

Data visualization tools

Excel

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Sales Operations Analyst to join our ever evolving Revenue Operations team and help shape the future of global commerce.

Job Description

Make your mark at one of the biggest names in payments. We’re looking for a Senior Sales Operations Analyst to join our ever evolving Revenue Operations team and help shape the future of global commerce.

What You’ll Own

• Identifies gaps between sales process and Salesforce architecture, designs and implements CRM and sales process solutions that connect seller action with system enhancements to accelerate the sales cycle, support sales efforts including data visualization, research, and/or meeting preparation and follow-up.
• Provides strategic support to Sales on phases of the sales cycle including prospect research, preliminary call activities, Request for Proposal (RFP), presentations, prospect visit management, prospect meetings, and/or contracts.
• Serves as a liaison to develop combined sales strategy with other departments and/or companies and other partners (vendors) involved in the sales process for individual prospects.
• Advises on sales documentation and deliverables, facilitating accuracy and availability. Provides updates/reports of prospects to Senior Management.

What you'll bring

• Analyze sales activities, CRM data, and seller feedback to uncover gaps in sales processes, data quality, reporting, and system utilization. Translate business challenges into actionable recommendations and partner with stakeholders to design, implement, and measure improvements that increase seller productivity and forecasting accuracy.
• Develop and maintain Salesforce reports, dashboards, and operational insights that enable sales leaders to make informed decisions. Provide proactive visibility into pipeline health, opportunity progression, activity trends, and process adherence while driving accountability through data-driven reporting.
• Maintain a deep understanding of the sales process, Salesforce functionality, and supporting sales technologies. Stay current on platform capabilities and industry best practices, proactively identifying opportunities to leverage new features and tools that enhance seller effectiveness and business performance.
• Drive a culture of continuous improvement by documenting processes, promoting CRM governance standards, and ensuring Salesforce remains a trusted source of truth for sales teams and leadership. Through ongoing optimization efforts, help create an operating environment where sellers can spend more time selling and less time navigating administrative tasks.

It's a bonus if you have

• Bachelor's Degree
• Typically Minimum 4-6 Years Relevant Experience
• Related Experience
• Previous experience in the payments industry

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.