Senior Sales Operations Analyst

Global Payment Holding Company; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Global Payments is seeking a Senior Sales Operations Analyst to join the Revenue Operations team in the United States. You will identify gaps in the sales process, design CRM enhancements, and produce dashboards that accelerate the sales cycle and improve forecasting.

You will translate business challenges into actionable solutions, build reports, and partner with stakeholders to drive seller productivity, accuracy, and decision-making.

Qualifications

• Bachelor's Degree (optional)
• Typically Minimum 4-6 Years Relevant Experience
• Previous experience in the payments industry

Responsibilities

• Identify gaps between sales process and Salesforce architecture and implement CRM and sales process solutions.
• Provide strategic support to Sales across phases of the sales cycle including RFPs, presentations, and contracts.
• Liaise to develop combined sales strategy with other departments and partners.
• Advise on sales documentation and deliverables, ensuring accuracy and availability.
• Provide updates/reports of prospects to Senior Management.
• Develop and maintain Salesforce reports, dashboards, and insights for sales leaders.

Skills

Salesforce

Data visualization

Reporting

Dashboard creation

Education

Bachelor's Degree (optional)

Tools

Salesforce

Job description

Job Description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Sales Operations Analyst to join our ever evolving Revenue Operations team and help shape the future of global commerce.

What you’ll own

• Identifies gaps between sales process and Salesforce architecture, designs and implements CRM and sales process solutions that connect seller action with system enhancements to accelerate the sales cycle, support sales efforts including data visualization, research, and/or meeting preparation and follow-up.
• Provides strategic support to Sales on phases of the sales cycle including prospect research, preliminary call activities, Request for Proposal (RFP), presentations, prospect visit management, prospect meetings, and/or contracts.
• Serves as a liaison to develop combined sales strategy with other departments and/or companies and other partners (vendors) involved in the sales process for individual prospects.
• Advises on sales documentation and deliverables, facilitating accuracy and availability.
• Provides updates/reports of prospects to Senior Management.

What you'll bring

• Analyze sales activities, CRM data, and seller feedback to uncover gaps in sales processes, data quality, reporting, and system utilization.
• Translate business challenges into actionable recommendations and partner with stakeholders to design, implement, and measure improvements that increase seller productivity and forecasting accuracy.
• Develop and maintain Salesforce reports, dashboards, and operational insights that enable sales leaders to make informed decisions.
• Provide proactive visibility into pipeline health, opportunity progression, activity trends, and process adherence while driving accountability through data-driven reporting.
• Maintain a deep understanding of the sales process, Salesforce functionality, and supporting sales technologies.
• Stay current on platform capabilities and industry best practices, proactively identifying opportunities to leverage new features and tools that enhance seller effectiveness and business performance.
• Drive a culture of continuous improvement by documenting processes, promoting CRM governance standards, and ensuring Salesforce remains a trusted source of truth for sales teams and leadership.
• Through ongoing optimization efforts, help create an operating environment where sellers can spend more time selling and less time navigating administrative tasks.

Qualifications

• Bachelor's Degree (optional)
• Typically Minimum 4-6 Years Relevant Experience
• Previous experience in the payments industry

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

Accommodations

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

About Global Payments

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.