Senior Data Analyst

Global Payments Inc.; Atlanta (GA); On-site; USD 87,000 - 121,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Data Analyst, Portfolio Analytics to join our Global SMB team in shaping the future of global commerce.

You will own analytics projects that optimize customer value, retention and revenue across the existing portfolio. Responsibilities include building segmentation, predictive models and test-and-learn programs, plus developing automated Python- and SQL-based workflows for data prep, modeling and campaign execution.

Qualifications

• Proven experience optimizing customer value, cross-sell, retention and engagement.
• Advanced SQL and Python skills for data prep and model building.
• Experience designing test-and-learn frameworks and guiding decisions with results.
• Strong analytical skills and ability to translate data into business actions.

Responsibilities

• Use analytics to identify opportunities to increase customer value, product adoption and revenue.
• Design segmentation, strategies and predictive models for cross-selling and retention.
• Analyze transactional/financial data and source data to improve propensity and dormancy models.
• Partner with Service/Relationship teams to map customer journeys and translate insights into strategies.
• Develop Python- and SQL-based workflows for data prep, modeling, and campaign measurement.

Skills

Commercial analytics

SQL

Python

Problem solving

Education

Bachelor’s or Master’s in Statistics/Math/CS/Engineering/Finance

Tools

Snowflake

APIs

Salesforce CRM

Job description

Job Description

* At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Data Analyst,Portfolio Analytics to join our ever-evolving Global SMB team and help shape the future of global commerce.

What you’ll own

• Use advanced analytics to identify opportunities that increase customer value, product adoption, engagement and revenue across the existing customer portfolio.

• Design and implement customer segmentation, contact strategies, predictive models and test-and-learn programs focused on cross-selling, retention, dormancy reactivation and attrition reduction.

• Analyze transactional and financial data and evaluate new internal and external data sources to improve propensity, dormancy and service-action models.

• Partner with Service and Relationship Management teams to understand customer journeys, improve conversion and translate insights into actionable commercial strategies.

• Develop automated Python- and SQL-based workflows for data preparation, modeling, campaign execution and ongoing performance measurement.

What you’ll bring

• Proven commercial analytics experience focused on customer value optimization, cross-selling, retention and engagement, ideally within payments, financial services or an SME environment.

• Advanced SQL and Python skills, including experience preparing complex datasets, building analytical models and automating workflows.

• Experience designing test-and-learn frameworks, measuring incremental impact and using results to guide commercial decisions.

• Strong analytical and problem-solving skills, with a track record of translating complex data into measurable business outcomes and clear stakeholder recommendations.

• A bachelor’s or master’s degree in Statistics, Mathematics, Computer Science, Engineering, Finance or a related discipline.

It’s a bonus if you have

• Experience working with Snowflake and application programming interfaces, or APIs.

• Experience integrating data solutions with Salesforce CRM.

• Knowledge of the payments industry, small and medium-sized businesses, and existing-customer management strategies.

You’ll bring an entrepreneurial mindset, move comfortably in a fast-paced envi

ronment and maintain a strong focus on execution across multiple priorities. You’ll think like a client by using data to understand customer needs, act like an owner by taking accountability for commercial outcomes, and win as one team by helping stakeholders turn insight into action.

About the team

Our Global SMB team uses advanced analytics and commercial optimization to help existing customers gain greater value from their relationship with Global Payments. Working across Customer Management, Service and Relationship Management, the team develops data-led strategies that improve product adoption, engagement, retention and growth.

Our inclusive and global teams win together every day. We’re proud to have some of the best minds in the industry, who you can learn from as you grow your career. The people, the energy and the connections are unmatched. Come and be part of an ever-evolving company and discover dynamic opportunities that go beyond borders.

This role is based in our London hub, where you’ll collaborate with teams and offices across the globe.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.