Senior Sales Manager - Hilton Baltimore Inner Harbor

Hilton Worldwide, Inc.; Baltimore (MD); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team at a leading hospitality company as a Senior Sales Manager, where you will leverage your sales expertise to build lasting relationships and secure new business opportunities. This role involves strategizing to maximize revenue and profitability while mentoring junior staff. You will thrive in a fast-paced environment, working alongside a passionate team dedicated to delivering exceptional guest experiences. With a focus on innovation and quality, this position offers a unique chance to grow your career in the hospitality industry, making a significant impact on the company's success. Embrace the opportunity to be part of a respected leader in the field.

Benefits

DailyPay access

Medical Insurance

Mental Health Resources

Best-in-Class Paid Time Off

Go Hilton travel discount

Supportive parental leave

Matching 401(k)

Employee stock purchase program

Debt-free education

Complimentary Team Member lunch

Qualifications

• Minimum of 3 years as a hotel sales manager required.
• Convention hotel experience and Delphi FDC preferred.

Responsibilities

• Secure groups and conventions by building relationships with customers.
• Research and generate new leads for group opportunities.

Skills

Sales Skills

Networking Skills

Customer Relationship Management

Negotiation Skills

Education

Bachelor's Degree in Business or Hospitality

Tools

Delphi FDC

Job description

Job Description - Senior Sales Manager - Hilton Baltimore Inner Harbor (HOT0BIHA)

Job Number:

HOT0BIHA

Work Locations:

Hilton Baltimore 401 W. Pratt Street Baltimore 21201

Located in the heart of Baltimore, the Hilton Baltimore Inner Harbor offers exceptional service and state-of-the-art facilities, making it the perfect choice for both business and leisure travelers. The hotel boasts spacious event spaces and modern amenities, providing a unique and dynamic environment to showcase your sales skills and expand your career in the hospitality industry. They are looking for a Senior Sales Manager to join their team and will be handling corporate/association markets for the NE and West Coast as well as Pharma and Tech as a vertical.

Requirements:

• Experience: Minimum of 3 years as a hotel sales manager.
• Convention hotel experience preferred.
• Delphi FDC Experience preferred.
• Corporate/Association experience preferred.

What will I be doing?

A Senior Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers. This position will also assist with mentoring and guiding our group sales manager and sales coordinator. Hilton is looking for dynamic individuals who are well-rounded and business-minded. The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.

• Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

Position Statement:

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

• Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
• Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
• Negotiations - Understand the customer and the business leaders' expectations. Adapt to a changing market.

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
• Maintain up-to-date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
• Conduct site inspections through masterful storytelling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meeting and exceeding lead generation goals.
• Create and execute plan to shift share from your competitors.
• Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end-user customers and intermediaries.
• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

The Benefits:

Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical well-being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay.
• Medical Insurance Coverage – for you and your family.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more).
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Complimentary Team Member lunch daily.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality.
• Productivity.
• Customer Focus.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us