Senior Sales Engineer - RPA, AI, Process Automation

Kore.ai; United States; Remote; USD 130,000 - 150,000; Full time

Job summary

A leading company in conversational AI is seeking a Senior Sales Engineer to join their team. The role involves collaborating with sales teams to demonstrate how their AI solutions can address client challenges, focusing on RPA and process automation. The ideal candidate will have a strong background in sales engineering, with expertise in conversational AI and RPA tools, and will be responsible for pre-sales engagement and solution development.

Qualifications

• Minimum 5 years in sales engineering or technical consulting for enterprise software.
• Experience in RPA, Process Automation, or AI with LLMs.
• Ability to design and demonstrate enterprise conversational workflows.

Responsibilities

• Act as a technical expert during pre-sales, working with account executives.
• Conduct product demos tailored to client workflows.
• Analyze client processes and identify optimization opportunities.

Skills

Sales Engineering

RPA

Process Automation

Conversational AI

NLP

Business Process Analysis

APIs

Excellent Communication

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

UiPath

Automation Anywhere

Blue Prism

ServiceNow

SAP

Workday

Salesforce

Job description

Senior Sales Engineer - RPA, AI, Process Automation

Join to apply for the Senior Sales Engineer - RPA, AI, Process Automation role at Kore.ai.

Kore.ai is a globally recognized leader in conversational AI, helping enterprises deliver exceptional experiences for customers, employees, and contact center agents. Our no-code XO platform and solutions are used by over 150 Fortune 2000 companies across various sectors, serving over 100M consumers and 500,000+ employees worldwide. We have automated billions of interactions, saving companies over $500M.

Our product portfolio includes SmartAssist, BankAssist, SearchAssist, and workplace experience solutions like HR Assist, IT Assist, and WorkAssist. Recognized by Gartner, Forrester, IDC, and others, Kore.ai was founded in 2014 and is headquartered in Florida, USA. We are growing rapidly, with recent Series C funding of $73.5M, including investment from NVIDIA.

With offices globally, our diverse team of 500+ is led by experienced leadership dedicated to advancing AI innovations.

Position / Title

Senior Sales Engineer – RPA, AI, Process Automation

As a Senior Sales Engineer, you will collaborate with sales teams and serve as a trusted advisor to enterprise clients, demonstrating how Kore.ai's AI solutions can address their challenges. Your focus will be on showcasing our platform’s ability to create agentic flows and applications for employee-facing use cases like IT service management, HR automation, and operational workflows.

You will also analyze existing processes and identify opportunities for automation, bridging technical capabilities with business needs, especially in process-driven and RPA environments.

Location

Remote US

Responsibilities

Pre-Sales Engagement

• Act as a technical expert during pre-sales, working with account executives to identify client needs and demonstrate Kore.ai’s platform.
• Conduct product demos tailored to client workflows.
• Analyze client processes and identify optimization opportunities.
• Develop presentations, POCs, and prototypes to showcase solutions.

Solution Development

• Design conversational flows and AI applications for employee challenges.
• Document current processes and propose automated future states.
• Advise on process automation, business logic, and orchestration, including LLM integration.

Technical Expertise

• Explain technical aspects of the platform, including NLP, workflows, and integration capabilities.
• Stay updated on AI and automation trends.
• Provide technical support during sales, addressing architecture and integration questions.
• Collaborate with product teams for client feedback.

Post-Sales Handover

• Ensure smooth transition to implementation teams with detailed documentation.

Required Skills

• Minimum 5 years in sales engineering or technical consulting for enterprise software.
• Experience in RPA, Process Automation, or AI with LLMs.
• Knowledge of conversational AI, NLP, and chatbot tech.
• Ability to design and demonstrate enterprise conversational workflows.
• Experience with APIs, webhooks, and enterprise software (e.g., ServiceNow, SAP, Workday, Salesforce).
• Background with RPA tools like UiPath, Automation Anywhere, Blue Prism, etc.
• Business process analysis and automation proposal skills.
• Excellent communication and presentation skills.
• Willingness to travel 50-60%.

Preferred Skills

• Experience with Kore.ai or similar conversational AI platforms.
• Familiarity with enterprise IT environments and cloud platforms.
• Knowledge of RAG-based solutions.
• Programming skills in Python, JavaScript, etc.
• Cloud platform experience (AWS, Azure, GCP).

Education

• Bachelor’s degree in Computer Science, Engineering, or related field.

Salary ranges from $130,000 to $150,000, with additional compensation details shared during interviews.