Senior Sales & Customer Success Operations Manager ChowNow

HelpfulRemote; Northern (KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

HelpfulRemote is seeking a Sales/Revenue Operations professional who sits between Sales, Customer Success, and Business Systems to identify operational friction and define what needs to change across territory management, onboarding handoffs, and customer lifecycle stages.

You will handle commissions and SPIFFs, keep Salesforce data clean, build health scoring and account-risk workflows, and drive reporting and process improvements to reduce manual work for reps.

Qualifications

• 5+ years in sales operations, revenue operations, or a similar cross-functional role.
• Strong operational judgment and ability to translate business needs into technical requirements for a Business Systems team.
• Comfortable working in Salesforce, Outreach and Gong to build reports and pull data.

Responsibilities

• Identify operational friction between Sales, Customer Success and Business Systems across territory management, onboarding handoffs and customer lifecycle stages.
• Process commissions and SPIFFs, maintain Salesforce data hygiene, build health scoring and account risk workflows.
• Drive reporting and process improvements to reduce manual work for reps.

Skills

Operational judgment

Cross-functional collaboration

Tools

Salesforce

Outreach

Gong

Job description

This role sits between Sales, Customer Success, and Business Systems, identifying operational friction and defining what needs to change across territory management, onboarding handoffs, and customer lifecycle stages. Responsibilities include processing commissions and SPIFFs, maintaining Salesforce data hygiene, building health scoring and account risk workflows, and driving reporting and process improvements to reduce manual work for reps.

The employer wants 5+ years in sales operations, revenue operations, customer success operations, or a similar cross-functional role. Candidates should have strong operational judgment, be comfortable working in Salesforce, Outreach, and Gong to build reports and pull data, and be able to translate business needs into clear technical requirements for a Business Systems team.

This is a full-time remote position based in the United States, reporting to the Head of Revenue Operations with no direct reports. The employer notes it is not eligible to employ in every state, so location eligibility is confirmed during recruiting.

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