Senior Sales Channel & Affiliates Representative - Partner Success Manager

Wolters Kluwer N.V.; Madison (WI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Wolters Kluwer is seeking a Senior Sales Channel & Affiliates Representative. This hybrid role focuses on managing partnerships to enhance business growth, ensuring delivery on partnership objectives through effective relationship management. The role requires strategic thinking, effective communication, and customer-oriented problem-solving skills. Ideal candidates have a Bachelor's degree along with extensive experience in partnership management within a sales-driven environment.

Qualifications

• 5 years in collaborating with alliances, partnerships, or revenue-generating relationships.
• Experience in a SaaS environment is helpful.
• Strong presentation and business planning skills.

Responsibilities

• Collaborates with account owner for managing FCC partnerships.
• Develops and nurtures relationships for go-to-market plans.
• Maintains pipeline management and deal closure.

Skills

Customer Relationship Development

Negotiation

Strategic Thinking

Problem Solving

Communication

Education

Bachelor’s degree in Business, Marketing or related field

Tools

Salesforce

CRM applications

Job description

Senior Sales Channel & Affiliates Representative - Partner Success Manager page is loaded

Senior Sales Channel & Affiliates Representative - Partner Success Manager

Apply remote type Hybrid (8 days/month) locations USA - Madison, WI, Junction Rd time type Full time posted on Posted 11 Days Ago job requisition id R0048986

Hybrid role out of any CT or CS office location. Preferred candidate will be located in CST or EST.

The Senior Sales Channel & Affiliates Representative operates as a partner success manager having a solid understanding of the business, products/services, customer base, and the market. Is responsible for supporting the FCC Partnership account owner across existing partnerships to increase business value, as well as seeking new opportunities to expand those partnerships. Manages the partnerships in alignment with the strategic priorities and goals of the company. Success in this role will be measured by ensuring delivery of the annual plans of the partnerships, driving both short-term and long-term objectives, and meeting the revenue goals for the partnerships by maximizing solution adoption and driving business growth through end client renewals. Must be customer oriented and work effectively and collaboratively with other internal stakeholders – sales, business units, professional services, marketing, product management, development and senior management – to make this happen.

Essential Duties and Responsibilities:

• Collaborates with the FCC Partnership account owner by managing and driving Wolters Kluwer’s FCC partnerships across joint sales, marketing and product initiatives.
• Customer Relationship Development: Develops and nurtures relationships and executes detailed go-to-market plans that align to sales/revenue goals and solve complex problems.
• Collaborates effectively with others (e.g., Partner Enablement, Partner Operational resources, Partner Marketing, and other FCC Sales Channel & Affiliates resources) to ensure high levels of engagement and training with top-tier partners to drive optimal demand generation.
• Contributes to the development of the overall strategy and the success plan for each named partner. Participates in and/or drives monthly, quarterly progress towards partner satisfaction, revenue and strategic goals within plan.
• Royalty and Invoicing: Tracks, reviews and manages invoicing and royalty fees.
• Oversees the integration and/or interface of Wolters Kluwer solutions with the partner solution in collaboration with cross functional teams within Wolters Kluwer from ideation to development, marketing, field roll-out, and sales support.
• Contributes to the development of business cases and innovative proposals for potential and existing partners that drive value for both parties.
• Collaborates with the FCC Partnerships account owner in leading the relationship from the contractual and operational perspective. Maintains a deep understanding of the contractual elements pertinent to each partner in your portfolio.
• Maintains regular cadence with assigned partners to engage in proactive sales opportunity generation, pipeline management and deal closure. Fosters relationships and discussions with partners. Develops strong Wolters Kluwer goodwill and awareness across partner organizations.
• Promotes and positions Wolters Kluwer offerings via direct contact, meetings, demonstrations, concept/white papers and industry and tradeshow events.
• Acts as a partner advocate within Wolters Kluwer and educates on how we can further build our partner ecosystem.
• Diligently uses CRM (Salesforce.com, Partner Portal…) to capture relevant data, provide team and executive level reporting and keep comprehensive and accurate notes. Monitors and interprets product usage data to identify opportunities for improving product adoption, pursuing renewals, and up-selling.
• Maintains industry intelligence, awareness of industry trends, and the strengths and weaknesses of key competitors.

Other Duties:

• Performs other duties as assigned.

Job Qualifications:

Education:

• Bachelor’s degree in Business, Marketing or related field from an accredited college/university or equivalent work experience.

Experience:

• 5 years in collaborating with alliances, partnerships, or other revenue-generating relationships. Roles such as, but not limited to, customer success, business development, account management, sales, etc.
• Experience working in a SaaS environment is helpful but not required.

Other Knowledge, Skills, Abilities or Certifications:

• Must be able to contribute to/resolve complex problems and exercise good judgement
• Experience driving new logos, as well as meeting/exceeding high growth goals
• Experience with product and software development processes
• Ability to think strategically, analytically, and work flexibly to interpret data to drive business decisions and achieve results.
• Strong ability to network, align and work with key players at all levels to building business relationships and drive results
• Strong presentation, negotiation and business planning skills.
• Strong communication skills and ability to proactively communicate using APIs and reactively address system issues/escalations.
• Must be able to prioritize and multi-task with special attention to detail and follow-up, and organizational skills
• Proactive and reactive problem-solving skills
• Proficiency in using applications such as Salesforce, Outlook, Teams, etc.
• Ability to work independently (minimal guidance) and as part of a team.

Travel requirements:

• Ability to travel up to 25%

Physical Demands :

• Normal office environment

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.