Customer Success Manager (US)

Kontent; New York (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to guide customers in achieving their goals using modern technology. The ideal candidate will build strong relationships, drive product adoption, and deliver value while working in a collaborative environment that offers flexible remote work and a commitment to employee wellness.

Benefits

Flexible working hours

Working from home

Generous PTO

Healthy snacks at the office

Yoga lessons

Sports events with coworkers

Coverage of sick days

Education and innovation time

Professional certifications

Native English teacher for language skills

Qualifications

• Exceptional communication and relationship-building skills.
• Proven ability to listen actively and negotiate confidently.
• Track record of driving product adoption in a customer-facing role.

Responsibilities

• Build meaningful, long-term relationships with customers.
• Drive customer adoption and engagement.
• Share best practices and ensure customers get the most from the product.

Skills

Communication

Relationship-Building

Negotiation

Solution-Focused

Tools

Salesforce

Job description

Are you driven by helping customers thrive? Do you enjoy building strong relationships and making a real impact? If so, we’d love to meet you!

We’re on the lookout for a Customer Success Manager who’s passionate about guiding customers to achieve their goals through cutting-edge technology. Our customers are developers and digital teams building world-class digtal experiences using modern microservices architecture. Your mission? Help them manage their content seamlessly and unlock the full value of our platform.

What You’ll Do:

• Be a Trusted Partner: Build meaningful, long-term relationships with your customer portfolio by deeply understanding their needs and business objectives.
• Drive Success: Empower customers by driving adoption, increasing engagement, and identifying opportunities for growth.
• Deliver Value: Share best practices, showcase new features, connect customers with internal experts, and ensure they're getting the most out of our product.
• Stay Organized: Maintain up-to-date Success Plans in Salesforce and our Customer Success Portal. Conduct regular business reviews and continuously seek feedback for improvement.

What You Bring:

• Exceptional communication and relationship-building skills – you’re empathetic, proactive, and solution-focused.
• Proven ability to listen actively, negotiate confidently, and present with clarity and impact.
• A track record of driving product adoption and delivering results in a customer-facing role.
• Experience with tools like Salesforce and customer success platforms (bonus if you’ve worked with tech-focused or SaaS companies).

Why Join Us?

• Work with forward-thinking teams and innovative customers.
• Be part of a collaborative, high-growth environment that values your ideas and impact.
• Enjoy flexible remote work, great benefits, and opportunities to grow your career.

If you're excited to help customers succeed and want to be part of a team that’s shaping the future of digital content, apply today!

Balancing your professional and personal life can be tricky. We want to help you strike the right balance between both of them without having to compromise either one. That’s why we offerflexible working hours,working from home,anda generous PTOso that you can get in touch with your inner social butterfly. We value loyalty, celebrate employees’ anniversaries, and provide a sabbatical leave to unplug and recharge.

Health is a priority

We take the health and happiness of our employees seriously. We providehealthy snacks at the office and provide flexible working hours. We also offer yoga lessons in our HQ to help your body (and mind) relax when you need to recharge your batteries. Or you can take part insports eventswith your coworkers—whether that means playing football, badminton, or squash. And if you get sick? No worries! We providesick days so you can take care of yourself when you need it.

We learn every day

We believe that a growth mindset is the real key to success. That’s why we dedicate 20% of our working time to education and innovations so that each employee can thrive in their career—from attending conferences and running internal workshops to borrowing books from our company library and gaining professional certifications. The icing on the cake? We also have a native English teacher who helps us improve our language skills.

Customer Success Manager (US)

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