Senior Brand Success Manager

HigherVisibility; Memphis (TN); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading digital marketing agency in Memphis, TN, is on the lookout for a Senior Brand Success Manager to lead account management efforts. This fully remote position requires a well-versed professional with 5-7 years of experience in a digital marketing environment, capable of forging strong client relationships and leading teams towards successful outcomes. Join HigherVisibility, where your expertise will shape our brand success and grow alongside our clientele!

Benefits

Flexible PTO

Employee-First Culture

Fully Remote

Work From Home Stipend

Medical, Vision, and Dental

401K Matching

Life Insurance

Incredible Company Comradery

Qualifications

• 5-7 years of account management experience in a digital marketing agency.
• Strong analytical skills and executive presence in client interactions.
• Proven track record of managing diverse accounts.

Responsibilities

• Manage various client accounts and ensure objectives are met.
• Facilitate communication between clients and internal teams.
• Concurrently manage multiple accounts and deadlines.

Skills

Analytical skills

Persuasive storytelling

Problem solving

Education

Bachelor's degree in Marketing or related field

Tools

SEO/PPC tools

Analytics software

Job description

HigherVisibility, a leading digital marketing agency headquartered in Memphis, TN, is growing quickly and in need of a highly motivated, proactive, and driven Senior Brand Success Manager to serve our growing client base. This role will be responsible for managing various accounts and ensuring that objectives are met. The Senior Brand Success Manager will act as a liaison between our customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Familiarity with a variety of SEO/PPC/Social and industry concepts, practices, and procedures, this role will rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others to support client objectives. A wide degree of creativity, flexibility, and acclimation to a fast-paced and growing business is expected. This position will report directly to the Director of Brand Success.

Qualifications:

• Five to seven (5-7) years of account management experience across advertising, preferably on the brand side
• Digital Marketing Agency experience is a MUST
• Proven track record in leading marketing teams and managing various accounts
• Strong analytical skills and business marketing experience
• Executive presence and confidence working with clients at senior VP, C-suite, and executive leadership levels
• Ability to connect the dots for both clients and internal teams in a clear and easy-to-understand manner
• Persuasive storytelling skills
• Experience actively building and maintaining exceptional working relationships with clients and colleagues
• Ability to work both independently and in a cross-functional team environment
• Experience taking initiative to innovate and solve problems
• Must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs
• Must embrace curiosity and thought leadership by staying up to date on industry news, technology trends, and best practices
  

Responsibilities:

• Facilitate communication between the company, the client, and the leaders
• Manage contract creation, onboarding of services, and workflows of internal team management with Brand Success Managers and other internal teams working on brand partnerships
• Attend in-person meetings, conventions, and events as needed (typically 2-3 times per year, but always subject to change)
• Lead day-to-day client communication and initiatives, including an understanding of business building, strategy, media, and creative projects
• Build rapport and credibility to engage in and foster strong relationships with clients and partner agencies
• Influence the development of the highest quality work within execution teams (SEO, PPC, IT/Analytics, and others as needed)
• Research and understand the brand, monitor competitors, and overall category to identify implications that add value for the client in a proactive manner
• Understand the long-term and short-term goals of the clients and lead the team to stay focused on these goals
• Develop meeting agendas and take accurate notes on client meetings, disseminating information to internal teams as necessary
• Build and present client decks, including QBRs, yearly reviews, and competitive reviews, adhering to agency and client standards
• Assist in developing thorough Scopes of Work as needed
• Develop and manage detailed timelines
• Manage all client deliverables and deadlines
• Manage Brand Success Managers/Specialists assigned to duties within the partnership of the Brand Success team
• Help review and maintain all client budgets
• Oversee all reporting to ensure accuracy and consistency
• Ensure quality work from all team members to help exceed client expectations
• Concurrently manage multiple accounts, deadlines, and ideas
• Perform other related duties as assigned

Benefits:

• Flexible PTO
• Employee-First Culture
• Fully Remote
• Work From Home Stipend
• Medical, Vision, and Dental
• 401K Matching
• Life Insurance
• Incredible Company Comradery
• And So Much More!

About HigherVisibility:

HigherVisibility is a nationally recognized internet marketing agency that offers a full range of internet marketing services, including SEO, PPC Marketing, Social Media Marketing, Website Design, Affiliate Marketing Management, and much more. Our mission is to provide clients with the most professional and highest quality internet marketing services and customer service available.

*This position is fully remote