Practice Success Manager (MA) - Open to Relocation Candidates

MDVIP USA; New York (NY); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking a Success Manager to forge strong relationships with physicians and drive business outcomes. This remote role requires expertise in account management and sales, along with a focus on member retention and practice performance improvement. The ideal candidate should be goal-oriented and collaborative, ensuring high levels of practice success and operational excellence.

Qualifications

• Three years related work experience in account management.
• One year related work experience in sales.
• Proficient in Microsoft Office, advanced in Outlook, intermediate in Excel.

Responsibilities

• Drive business outcomes by building strong relationships with physicians.
• Collaborate with physicians to implement growth strategies and enhance productivity.
• Lead onboarding and continuous coaching for staff.

Skills

Goal-Oriented

Confident and Unflappable

Collaborative

Education

Bachelor’s degree in relevant discipline

Tools

Microsoft Office

CRM systems

Job description

Position Location

This is a remote position with a preference for candidates based in Boston, Massachusetts.

MDVIP Overview

MDVIP:Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over400,000 membersto achieve their health and wellness goals through a network of more than 1,200+primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.

Key Responsibilities

Practice Success & Growth Strategy

• Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
• Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
• Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
• Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
• Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
• Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.

Territory & Account Management

• Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
• Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
• Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
• Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
• Manager, Practice Success Manager
• Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
• Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.

Accountability & Performance Excellence

• Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
• Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
• Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
• Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
• Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
  • Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.1

Key Competencies

• Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
• Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
• Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
• Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
• Collaborative: Works well with others, values teamwork, and helps everyone succeed together.

Minimum Qualifications

• Bachelor’s degree in relevant discipline
• Three (3) years related work experience in account management
• One (1) year related work experience in sales
• Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint.

Preferred Qualifications

• Experience working in healthcare, medical sales, or clinic operations.
• Experienced with travel and expense reporting tools, mapping software, and CRM systems

MDVIP is an Equal Opportunity Employerand is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.