Senior Sales Associate - Starbucks Store Leader

University of Missouri - Columbia; Columbia Township (MO); On-site; USD 25,000 - 32,000; Full time

Job summary

The Senior Retail Sales Associate in Mizzou Dining Services will oversee daily operations at all campus café locations, ensuring consistent product availability and smooth service flows. You will supervise student workers and FSW staff, maintain a clean, safe work environment, and collaborate with the management team to meet performance goals.

Responsibilities include training staff, managing inventory and orders, and delivering prompt, courteous service to students, faculty, and visitors while

Qualifications

• High school diploma or equivalent is required along with at least 1 year of experience.
• ServSafe certification or the ability to obtain within 6 months of hire.
• Ability to read, write, and perform basic math.

Responsibilities

• Supervise, direct, train, and assist all staff and student employees across campus cafés.
• Maintain a clean, safe, and professional work environment with regular cleaning tasks.
• Ensure all-day product availability by following production guidelines and placing orders as needed.
• Maintain organized storage and monitor vendor deliveries, addressing issues with supervisors.
• Support department goals and ensure staff follow guidelines in collaboration with supervisors.

Skills

Staff supervision

Customer service

Training

Hospitality

Inventory management

Education

High school diploma or equivalent

Job description

Hiring Department

Mizzou Dining Services

Job Description

Job Summary: The Sr Retail Sales Associate will oversee the daily operations at all assigned café locations across campus.

Key Duties & Responsibilities

• Supervise, direct, train, and assist all FSW II, FSW I, and student employees. Oversee daily operations in a fast-paced café environment.
• Maintain a clean, safe, and professional work environment by accomplishing or facilitating daily, weekly, and quarterly cleaning tasks.
• Ensure all-day product availability by following production guidelines and communicating ordering needs with Assistant Manager/Manager. Fill out order guides and inventory sheets.
• Maintains organized storage areas at each location. Ensure prompt and safe storage of all products delivered by vendors. Monitors deliveries for issues and communicates any issues with Assistant Manager and Manager.
• Assist the department in reaching its goals. Ensure all staff are following department guidelines in collaboration with Assistant Manager and Manager.
• Collaborate with the Assistant Manager and Manager to address the changes needed as they are identified.
• Ensure all customer needs are met by providing prompt and courteous service. Executes service recovery as needed by taking appropriate actions to elevate customer experience.
• Follow all verbal and written instructions from supervisors. Perform any other tasks as assigned.

Job Specification

• Ability to read, write, and perform basic math.
• ServSafe certification or ability to obtain within 6 months of hire.
• Ability to grasp and lift objects up to 50# from the floor to shoulder height.

Shift

Normal scheduled hours are Monday through Friday 7:00 am to 4:00 pm with occasional evenings and weekends.

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Desired Core Competencies:

• Dependability
• Communication skills: verbal, written, and through email
• Self-motivated
• Detail oriented

Anticipated Hiring Range

Salary Range: $18.00 - $22.91 hourly

Grade: GGS-7

University Title: Senior Retail Sales Associate

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Other Information

At Mizzou Dining Services, we are dedicated to providing high-quality, nutritious, and a variety of dining options that fuel the University of Missouri community. Our team is committed to delivering exceptional customer service, fostering a welcoming environment, and supporting the university’s mission of excellence.

We operate a variety of dining locations across campus, including residential dining halls, retail food outlets, coffee shops, and catering services. Whether serving a quick bite or a full-course meal, we take pride in creating enjoyable dining experiences for students, faculty, staff, and visitors.

Join our team and become part of a dynamic, fast-paced environment where teamwork, growth, and a passion for great food come together!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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