Sr Retail Sales Associate – Cafes

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 30,307 - 3,375,120; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Paid time off

Educational fee discounts

Job summary

The Daily Operations Leader at the University of Missouri-Columbia will oversee daily Starbucks operations on campus, guiding staff to uphold service excellence and brand standards. The role involves shift supervision, training, and ensuring product availability across two locations.

Responsibilities include record-keeping, coordinating orders, cleaning and safety tasks, and collaborating with managers to meet goals.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• At least 1 year of experience in a related role or environment.

Responsibilities

• Supervise, direct, train, support, and assist all staff and student employees.
• Oversee daily operations in a fast-paced Starbucks environment.
• Maintain detailed records in Daily Records Book for tastings, cleaning tasks, outages, and other directives.
• Ensure all-day product availability and manage daily pulls and prep of back-up products.
• Direct ordering through Starbucks Market and liaise on delivery issues.
• Maintain clean, safe, and professional work environment and storage areas.
• Collaborate with managers to meet department goals and respond to changes.
• Provide prompt, courteous service and elevate customer experience.
• Review weekly store updates and discuss progress with leadership.
• Ensure seasonal launches meet standards and store organization.

Skills

Dependability

Communication skills

Self-motivated

Detail oriented

Basic math

Education

Associate's degree

Job description

Daily Operations Leader

The Daily Operations Leader will oversee the daily operations at both Starbucks locations. The Daily Operations Leader spends most of their time on the store floor providing guidance and directions to staff to uphold Starbucks and Campus Dining standards for excellence in service.

Key Responsibilities

• Supervise, direct, train, support, and assist all FSW I and student employees. Oversee daily operations in a fast-paced Starbucks environment. Responsible for execution of training program in collaboration with Brand Standards Leader.
• Maintain detailed records in Daily Records Book including coffee/espresso tastings, daily cleaning tasks, product outages, and any other information as directed by Brand Standards Leader or District Manager.
• Ensure all-day product availability by directing, facilitating, or executing the daily sandwich pull, pastry pull, and preparation of back up products. Detailed records of sandwich pulls, and pastry pulls will be properly maintained and adjusted to meet shifting customer demands and ensure product availability.
• Ensure that orders through the Starbucks Market are placed on time and in the appropriate amounts based on established PAR levels. Communicate with Brand Standards leader with any observed delivery issues to ensure that we receive quality products. May assist with ordering duties with both Starbucks locations.
• Maintain a clean, safe, and professional work environment by accomplishing or facilitating daily, weekly, and quarterly cleaning tasks.
• Maintain organized storage areas at each location. Ensure prompt and safe storage of all products delivered by vendors. Monitor deliveries for issues and communicate any issues with Assistant Manager and Brand Standards Leader.
• Assist the department in reaching its goals. Ensure all staff are following department guidelines in collaboration with Assistant Manager, Brand Standards Leader, and District Manager.
• Collaborate with the Assistant Manager, Brand Standards Leader and District Manager to address the changes needed as they are identified.
• Ensure all customer needs are met by providing prompt and courteous service. Execute service recovery as needed by taking appropriate actions to elevate customer experience. Actively works to improve customer connect scores.
• Review weekly store communications and updates from the Starbucks website (LSStar). Sets aside time to meet weekly with Brand Standards Leader to discuss updates and progress on assignments.
• Ensure that seasonal launches are executed to Starbucks standard and that stores are organized according to Sirens Eye in collaboration with Brand Standards Leader.
• Follow all verbal and written instructions from supervisors. Perform any other tasks as assigned.
• Assist with scheduling and staffing needs for both Starbucks locations. Update and submit unit needs sheets. Enter and update schedules in SubItUp or other scheduling systems.

Shift

Normal scheduled hours are Monday through Friday 7:00 am to 4:00 pm with occasional evenings and weekends.

Minimum Qualifications

• Associate's degree, or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired.

Preferred Qualifications

• Dependability
• Communication skills: verbal, written, and through email
• Self-motivated
• Detail oriented to enter preferred qualifications
• Ability to read, write, and perform basic math.
• ServSafe certification or ability to obtain within 6 months of hire.
• Ability to grasp and lift objects up to 50# from the floor to shoulder height.
• Obtain Starbucks certification as Barista Basics, Daily Operator, and Barista Trainer within 2 months of hire.
• Obtain Starbucks Store Manager Certification within 6 months of hire.

Anticipated Hiring Range

Salary Range: $22.00 - $24.50. Grade: GGS-8. University Title: Retail Sales Assistant Manager.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.