Senior Sales Assistant Manager - Starbucks Assistant Manager

University of Missouri - Columbia; Columbia Township (MO); On-site; USD 30,000 - 34,000; Full time

Job summary

University of Missouri - Columbia seeks a Daily Operations Leader to oversee daily Starbucks operations within Campus Dining Services. You will guide staff on the floor, ensure service excellence, and maintain brand standards across two Starbucks locations on campus.

The role requires strong training, scheduling, and record-keeping abilities, with a focus on customer satisfaction and timely product availability. Monday–Friday daytime hours with occasional evenings.

Qualifications

• Associate's degree or equivalent combination of education and experience required.
• At least 1 year in a fast-paced environment preferred.
• ServSafe certification or ability to obtain within 6 months of hire.
• Ability to lift up to 50 lbs.

Responsibilities

• Supervise, direct, train, and assist all FSW I and student employees in a fast-paced Starbucks environment.
• Maintain records in Daily Records Book (tastings, cleaning tasks, outages).
• Ensure all-day product availability and proper backing up products.
• Place orders through Starbucks Market; coordinate with Brand Standards Leader for delivery issues.
• Maintain a clean, safe, and professional work environment; manage storage and deliveries.
• Assist with scheduling and staffing; update schedules in SubItUp or scheduling systems.
• Drive excellent service and customer recovery; improve customer connect scores.
• Review weekly communications from LSStar; meet with Brand Standards Leader weekly.

Skills

Dependability

Communication

Self-motivated

Detail oriented

Basic math

ServSafe certification

Starbucks certifications

Lifting 50 lbs

Education

Associate's degree

Tools

SubItUp scheduling

Job description

Hiring Department

Campus Dining Services

Job Description

The Daily Operations Leader will oversee the daily operations atboth Starbucks locations. The Daily Operations Leader spends mostof their time on the store floor providing guidance and directionsto staff to uphold Starbucks and Campus Dining standards forexcellence in service.

Key Duties & Responsibilities

• Supervise, direct, train, support, and assist all FSW I andstudent employees. Oversee daily operations in a fast-pacedStarbucks environment. Responsible for execution of trainingprogram in collaboration with Brand Standards Leader.
• Maintain detailed records in Daily Records Book including:coffee/espresso tastings, daily cleaning tasks, product outages,and any other information as directed by Brand Standards Leader orDistrict Manager.
• Ensure all-day product availability by directing, facilitating,or executing the daily sandwich pull, pastry pull, and preparationof back up products. Detailed records of sandwich pulls, and pastrypulls will be properly maintained and adjusted to meet shiftingcustomer demands and ensure product availability.
• Ensure that orders through the Starbucks Market are placed ontime and in the appropriate amounts based on established PARlevels. Communicate with Brand Standards leader with any observeddelivery issues to ensure that we receive quality products. Mayassist with ordering duties with both Starbucks locations.
• Maintain a clean, safe, and professional work environment byaccomplishing or facilitating daily, weekly, and quarterly cleaningtasks.
• Maintains organized storage areas at each location. Ensure promptand safe storage of all products delivered by vendors. Monitorsdeliveries for issues and communicates any issues with AssistantManager and Brand Standards Leader.
• Assist the department in reaching its goals. Ensure all staff arefollowing department guidelines in collaboration with AssistantManager, Brand Standards Leader, and District Manager.
• Collaborate with the Assistant Manager, Brand Standards Leaderand District Manager to address the changes needed as they areidentified.
• Ensure all customer needs are met by providing prompt andcourteous service. Executes service recovery as needed by takingappropriate actions to elevate customer experience. Actively worksto improve customer connect scores.
• Review weekly store communications and updates from the Starbuckswebsite (LSStar). Sets aside time to meet weekly with BrandStandards Leader to discuss updates and progress onassignments.
• Ensures that seasonal launches are executed to Starbucks standardand that stores are organized according to Sirens Eye incollaboration with Brand Standards Leader.
• Follow all verbal and written instructions from supervisors.Perform any other tasks as assigned.
• Assist with scheduling and staffing needs for both Starbuckslocations. Updates and submits unit needs sheets. Enters andupdates schedules in SubItUp or other scheduling systems.

Shift

Normal scheduled hours are Monday through Friday 7:00 am to 4:00 pmwith occasional evenings and weekends

Minimum Qualifications

Associate's degree, or an equivalent combination of education andexperience and at least 1 year of experience from which comparableknowledge and skills can be acquired is necessary

Preferred Qualifications

• Dependability
• Communication skills: verbal, written, and through email
• Self-motivated
• Detail oriented to enter preferred qualifications
• Ability to read, write, and perform basic math.
• ServSafe certification or ability to obtain within 6 months ofhire.
• Ability to grasp and lift objects up to 50# from the floor toshoulder height.
• Must obtain Starbucks certification as Barista Basics, DailyOperator, and Barista Trainer, within 2 months of hire.Additionally, Starbucks Store Manager Certification must beobtained within 6 months of hire.

Anticipated Hiring Range

Salary Range: $22.00 - $24.50

Grade: GGS-8

University Title: Retail Sales Assistant Manager

Internal applicants can determine their University title byaccessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Other Information

At Mizzou Dining Services, we are dedicated to providinghigh-quality, nutritious, and a variety of dining options that fuelthe University of Missouri community. Our team is committed todelivering exceptional customer service, fostering a welcomingenvironment, and supporting the university’s mission ofexcellence.

We operate a variety of dining locations across campus, includingresidential dining halls, retail food outlets, coffee shops, andcatering services. Whether serving a quick bite or a full-coursemeal, we take pride in creating enjoyable dining experiences forstudents, faculty, staff, and visitors.

Join our team and become part of a dynamic, fast-paced environmentwhere teamwork, growth, and a passion for great food cometogether!

Community Information

Columbia offers small-town friendliness with big city features anda high quality of life for people of all ages and interests.Founded on education and known as an ideal college town, itslocation also makes it an attractive spot for businesses andtravelers. Located on Interstate 70 and U.S. Highway 63, Columbiais right in the middle of the state and the nation. Just a couplehours’ drive from St. Louis and Kansas City, Columbia is BooneCounty’s largest population center offering big-city culture,activities, and resources with a low cost of living. Columbia ishome to a variety of restaurants and entertainment venues and hostsmore than a dozen festivals each year. If you want to grow yourcareer, continue your education, raise a family, and retire,Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director ofAccessibility and ADA at 573-884-7278.

60312