Senior Sales Associate

Tijon Nashville; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Sales Associate to join their team in Nashville. This role is crucial for ensuring exceptional customer experiences and managing daily operations in a unique retail environment. The ideal candidate will be a natural leader, eager to engage with customers and foster a positive atmosphere. With opportunities for growth and a commitment to quality, this position promises a rewarding experience in a niche market. If you're passionate about customer service and ready to take on challenges, this is the perfect opportunity for you.

Benefits

Paid Time Off

Opportunities for growth within the company

Qualifications

• Proven leadership experience in retail or customer service.
• Strong communication and multitasking skills.

Responsibilities

• Deliver exceptional customer service and manage perfume-making classes.
• Oversee inventory management and staff scheduling.

Skills

Leadership

Customer Service

Communication

Multitasking

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

POS System

Microsoft Office

Job description

Please note this location is COMING SOON; however, we are looking to identify the most qualified candidate immediately to allow for training and involvement in the start-up process. We are very excited to join the retail landscape of The Gulch and expand our presence to Nashville from our current location in Charleston, SC. We are diligently working to establish the Tijon brand within the Nashville community and tourist scene as we prepare for our opening date!

Established in 2007 and originating in St Martin, FWI, Tijon is a niche experience-based parfumerie and fragrance lab specializing in fine handcrafted fragrances made from high-quality, hand-picked oils. To our knowledge, Tijon is the only known parfumerie in the country that offers all guests a lab-style experience with the opportunity to create three or more perfume/cologne scents from over 300 vetted oils. The experience includes bottling, naming of the perfume/cologne, and receiving a certificate with the formula of their personalized scent for future reorders.

Tijon believes in creating quality perfumes with the finest ingredients and has committed years of research to establish our "oil organ." Tijon takes every detail into account—bottling all perfumes/colognes by hand to avoid oxidation and preserve their small-batch quality. Our goal is to design memorable fragrances and educate the world about the history, complexity, and beauty of fragrance creation.

POSITION DESCRIPTION :

The Senior Sales Associate at Tijon plays a vital role in daily operations. Responsibilities include communication with part-time staff, scheduling, merchandising, inventory management, organizing events, and overseeing perfume classes. The position offers a competitive salary, PTO, tips, and opportunities for career growth within the shop or brand expansion. Tijon is committed to providing exceptional service and a memorable customer experience, with staff representing our core values.

IDEAL CANDIDATE :

You are a natural host, eager to engage and build relationships. A born leader who fosters teamwork, motivates others, and learns from mistakes. You are resourceful, hardworking, and unafraid of challenges. You communicate effectively, spread positivity, and maintain professionalism. Entrepreneurial and detail-oriented, you stay upbeat and organized.

ESSENTIAL FUNCTIONS :

• Deliver exceptional customer service, ensuring positive, memorable experiences.
• Administer perfume-making classes, including bottling perfumes.
• Respond to emails and calls promptly.
• Manage inventory and reorder supplies as needed.
• Address customer questions with flexible solutions.
• Handle reservations and establish customer loyalty.
• Be knowledgeable about products and perfume creation.
• Assist with accounting tasks and maintain records.
• Oversee shop maintenance and repairs.
• Collaborate with staff, assist with training and scheduling.
• Engage with the local community and promote the brand.
• Support marketing efforts locally.

QUALIFICATIONS :

• Proven leadership/management experience, preferably in retail.
• Basic software and POS system knowledge.
• Familiarity with social media platforms.
• Strong communication, leadership, and multitasking skills.
• Customer service-oriented, calm under pressure.
• Self-motivated, detail-oriented, and strategic thinker.
• Proficient in Microsoft Office (Word, Excel).
• Ability to research and problem-solve independently.

PHYSICAL DEMANDS :

Must meet physical requirements, with accommodations available for disabilities. Includes talking, hearing, seeing, sitting, standing, walking, and manual tasks.

WORK ENVIRONMENT :

Typical retail conditions, shared space, occasional night shifts, and safety protocols must be followed.

BENEFITS :

• Paid Time Off
• Opportunities for growth within the company