Senior Sales Associate

Brooklinen; Chicago (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Sick Leave (state dependent)

40% employee discount

Monthly store contests

Gifts on birthday and anniversary

Job summary

Brooklinen in Chicago seeks a dependable Senior Sales Associate to open/close, manage cash, and drive premium service on the floor, balancing selling with operations. You’ll share product expertise, use the clienteling platform for long-term relationships, and assist with visual updates and inventory.

Join a lean team delivering exceptional customer experiences and room for growth. Competitive hourly wage of $18.75 plus quarterly bonus potential, sick leave, employee discount, and store

Qualifications

• 2+ years of retail experience required
• Exposure to keyholder duties preferred
• Experience with cash handling and POS a plus
• Strong communication and customer service skills
• Ability to listen and solve problems on the floor

Responsibilities

• Keyholder autonomy: open/close procedures, cash handling, register reconciliation
• Model premium selling and service; greet customers and uncover needs
• Maintain product knowledge and educate on design options and launches
• Use digital clienteling to cultivate relationships and drive repeat business
• Support inventory accuracy and stockroom organization
• Assist with visual updates and brand storytelling on displays
• Participate in daily team huddles and coordinate breaks
• Resolve routine escalations and basic POS/inventory issues
• Ensure safety and compliance on the sales floor

Skills

Retail experience

Keyholder duties

Cash handling

Customer service

Communication

Tools

Shopify POS

NetSuite

Slack

Google Workspace

Job description

Overview

We're looking for a dependable, results-driven retail professional and comfort enthusiast to join our Chicago store as a Senior Sales Associate. Reporting to the Store Manager, you'll serve as a keyholder responsible for opening and closing procedures and act as a trusted presence on the sales floor.

Our stores operate with lean, agile teams of approximately 6–8 people, so you'll balance operational responsibilities with active selling. You'll take ownership of daily workflows, model our selling and service standards, share product expertise, and deliver exceptional customer experiences.

What You’ll Do:

• Keyholder Autonomy & Shift Security: Securely manage opening and closing procedures, maintain daily cash handling and register reconciliation protocols, and ensure the store is locked and safe.

• Premium Selling & Service Execution: Model high standards for our premium selling and service model on every shift. Greet every customer with enthusiasm, listen attentively to uncover their needs, and provide thoughtful soft home recommendations.

• Expert Product Storytelling: Maintain deep, up-to-date knowledge of product features, soft home materials, and inventory availability. Confidently educate customers on design options, promotions, and new product launches to enhance their visit.

• Platform-Driven Clienteling: Actively utilize our digital clienteling platform to cultivate ongoing relationships with customers, following up intentionally to drive repeat business, meet outreach goals, and build brand loyalty.

• Inventory Accuracy Support: Partner with store leadership to maintain high standards of inventory accuracy, assist with stockroom organization, track discrepancies, and handle product replenishment.

• Visual Merchandising Maintenance: Support the team in executing visual updates and brand stories according to HQ directives, ensuring bedding, bath, and loungewear displays are kept beautifully styled and replenished.

• Active Shift Collaboration: Participate in daily team huddles, communicate effectively with teammates to maintain seamless floor coverage, and coordinate employee break schedules when running a shift.

• In-the-Moment Problem Solving: Independently resolve routine customer escalations, determine appropriate service recovery paths, and troubleshoot basic inventory or POS system issues during shifts, escalating broader concerns to store leadership as needed.

• Operational Compliance & Safety: Maintain high standards across the sales floor by ensuring the team adheres to daily safety protocols, compliance rules, and back-of-house organization guidelines.

We're Looking For Someone With:

• 2+ years of retail experience, ideally with some exposure to keyholder duties, register opening/closing, or cash handling in a premium, specialized retail environment.

• An adaptable, trustworthy mindset: A responsible professional who can handle the accountability of store keys and cash operations while simultaneously operating as a high-performing executor on the floor.

• A passion for the "Soft Home" space: A genuine love for comfort, design, and home styling, with a desire to help customers mix and match their dream bed and bath setups.

• Strong communication and active listening skills: The natural ability to connect with diverse groups of people, demonstrate empathy, and solve problems with a positive, solution-oriented attitude.

• Familiarity with select retail and workplace systems is a plus: Experience working within an Apple-based ecosystem (iPads/Macs) and utilizing platforms like Shopify POS, NetSuite, Slack, and Google Workspace.

• Availability Requirements: Must be available to work a minimum of 3 days per week, 2 of which must be weekend days (Friday, Saturday, or Sunday), including flexibility for evening and holiday shifts based on business needs.

Compensation & Benefits

At Brooklinen, we offer a competitive total compensation package determined by market data specific to our size, stage, industry, and location. The hourly for the role is $18.75.

Additionally, you will be eligible to participate in our quarterly bonus program, with a target percentage based on your role.

Our benefits include:

• Sick Leave (based on state laws)

• 40% employee discount plus quarterly product allowance

• Monthly store contests and incentives

• Birthday and company anniversary milestone gifts

Why join us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don't meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.