Senior Sales Associate

Brooklinen; Washington, Northern (District of Columbia, KY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Sick Leave

Employee discount 40%

Product allowance

Store contests & incentives

Birthday and anniversary gifts

Job summary

Brooklinen in Washington DC is seeking a Senior Sales Associate to act as a keyholder, opening and closing procedures and delivering premium customer service on the sales floor.

You will balance operational tasks with active selling, share product expertise, and use our clienteling platform to build lasting relationships while keeping displays refreshed and compliant.

Qualifications

• 2+ years of retail experience, ideally with keyholder duties, register opening/closing, or cash handling in a premium environment.
• Adaptable, trustworthy mindset handling store keys and cash operations while on the floor.
• Passion for the Soft Home space—comfort, design, and home styling.
• Strong communication and active listening skills across diverse groups.
• Familiarity with Apple-based ecosystem (iPad/Mac) and platforms like Shopify POS, NetSuite, Slack, Google Workspace.
• Availability to work a minimum of 3 days per week, with at least 2 weekend days (Friday/Saturday/Sunday) and flexibility for evenings/holidays.

Responsibilities

• Keyholder autonomy: open/close procedures, cash handling, and register reconciliation.
• Premium selling and service execution with greeting, needs discovery, and thoughtful recommendations.
• Expert product storytelling on soft home materials and inventory availability.
• Platform-driven clienteling to build relationships and drive repeat business.
• Maintain inventory accuracy and assist with stockroom organization and replenishment.
• Support visual merchandising per HQ directives to keep bedding, bath, and loungewear displays appealing.
• Collaborate daily in team huddles; ensure floor coverage and plan for breaks.
• Resolve routine customer escalations and troubleshoot basic POS or inventory issues.
• Ensure compliance and safety with daily floor standards.

Skills

Retail experience

Keyholder duties

Cash handling

Customer service

Communication

Apple ecosystem familiarity

Tools

Shopify POS

NetSuite

Slack

Google Workspace

Apple devices (iPad/Mac)

Job description

Overview

We’re looking for a dependable, results-driven retail professional and comfort enthusiast to join our Washington DC store as a Senior Sales Associate. Reporting to the Store Manager, you’ll serve as a keyholder responsible for opening and closing procedures and act as a trusted presence on the sales floor.

Our stores operate with lean, agile teams of approximately 6-8 people, so you’ll balance operational responsibilities with active selling. You’ll take ownership of daily workflows, model our selling and service standards, share product expertise, and deliver exceptional customer experiences.

What You’ll Do:

• Keyholder Autonomy & Shift Security: Securely manage opening and closing procedures, maintain daily cash handling and register reconciliation protocols, and ensure the store is locked and safe.

• Premium Selling & Service Execution: Model high standards for our premium selling and service model on every shift. Greet every customer with enthusiasm, listen attentively to uncover their needs, and provide thoughtful soft home recommendations.

• Expert Product Storytelling: Maintain deep, up-to-date knowledge of product features, soft home materials, and inventory availability. Confidently educate customers on design options, promotions, and new product launches to enhance their visit.

• Platform-Driven Clienteling: Actively utilize our digital clienteling platform to cultivate ongoing relationships with customers, following up intentionally to drive repeat business, meet outreach goals, and build brand loyalty.

• Inventory Accuracy Support: Partner with store leadership to maintain high standards of inventory accuracy, assist with stockroom organization, track discrepancies, and handle product replenishment.

• Visual Merchandising Maintenance: Support the team in executing visual updates and brand stories according to HQ directives, ensuring bedding, bath, and loungewear displays are kept beautifully styled and replenished.

• Active Shift Collaboration: Participate in daily team huddles, communicate effectively with teammates to maintain seamless floor coverage, and coordinate employee break schedules when running a shift.

• In-the-Moment Problem Solving: Independently resolve routine customer escalations, determine appropriate service recovery paths, and troubleshoot basic inventory or POS system issues during shifts, escalating broader concerns to store leadership as needed.

• Operational Compliance & Safety: Maintain high standards across the sales floor by ensuring the team adheres to daily safety protocols, compliance rules, and back-of-house organization guidelines.

We're Looking For Someone With:

• 2+ years of retail experience, ideally with some exposure to keyholder duties, register opening/closing, or cash handling in a premium, specialized retail environment.

• An adaptable, trustworthy mindset: A responsible professional who can handle the accountability of store keys and cash operations while simultaneously operating as a high-performing executor on the floor.

• A passion for the "Soft Home" space: A genuine love for comfort, design, and home styling, with a desire to help customers mix and match their dream bed and bath setups.

• Strong communication and active listening skills: The natural ability to connect with diverse groups of people, demonstrate empathy, and solve problems with a positive, solution-oriented attitude.

• Familiarity with select retail and workplace systems is a plus: Experience working within an Apple-based ecosystem (iPads/Macs) and utilizing platforms like Shopify POS, NetSuite, Slack, and Google Workspace.

• Availability Requirements: Must be available to work a minimum of 3 days per week, 2 of which must be weekend days (Friday, Saturday, or Sunday), including flexibility for evening and holiday shifts based on business needs.

Compensation & Benefits

At Brooklinen, we offer a competitive total compensation package determined by market data specific to our size, stage, industry, and location. The base salary for this role is between $20.50-$21.50/ hour.

Additionally, you will be eligible to participate in our quarterly bonus program, with a target percentage based on your role.

Our benefits include:

• Sick Leave (based on state laws)

• 40% employee discount plus quarterly product allowance

• Monthly store contests and incentives

• Birthday and company anniversary milestone gifts

Why join us?

Brooklinen is a place where thoughtful people do meaningful work - with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment - from sheets and towels to thoughtful additions for the modern bedroom - has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft - and each other.